Tommy Hilfiger Retail Supervisor

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger is seeking a Retail Supervisor to lead shop-floor operations, customer service, sales performance and team development at its Trafford store in Manchester. This is a part-time, 32-hour-per-week fixed-term contract.

Role & Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in managing personnel, product and merchandising functions, business processes and store results.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate all marketing and sales promotions to staff.
• Drive shop-floor sales and exceed store targets by motivating the team, while delivering an exemplary customer journey.
• Foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Support delivery of the business strategy and ensure everyone receives consistent training in product knowledge and store maintenance.
• Achieve company standards and goals for personal sales results, including sales versus budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions and manage store opening and closing procedures and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Hold staff accountable for building a repeat customer base by providing every customer with unparalleled, spirited service.
• Ensure that “door to floor” best practices and visual merchandising directives for the sales floor and back room are implemented, and continually review them for consistency.
• Work with the management team to build a talent pool for key positions, including potential successors.

Qualifications

• Previous experience in supervisory or specialist roles within a premium or luxury brand.
• Previous people-management experience, including the ability to resolve conflict and unproductive disagreements.
• Effective communication skills and the ability to build relationships with ease.
• A collaborative approach, with the ability to recognise and celebrate others’ contributions and achievements.
• Confidence in giving feedback that promotes positive behavioural change.
• Ability to adapt quickly to change and work at pace.
• An energetic, authentic manner and a clear presence on the shop floor.
• A proactive, can-do approach and initiative in finding in-store solutions.

Skills

Workplace

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.