Tommy Hilfiger Retail Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Tommy Hilfiger seeks a Supervisor at London White City. Lead retail operations, inspire teams and drive sales in this premium retail role.
Role & Responsibilities
- Ensure efficient shop floor operations and delivery of the highest levels of customer service, sales and profit
- Support the management team in managing personnel, product merchandising functions, business processes and financial results
- Participate in weekly management and staff meetings
- Communicate marketing and sales promotions clearly to all staff
- Drive shop floor sales and exceed store targets through team motivation and customer journey excellence
- Foster a positive store environment by treating customers and colleagues fairly and consistently
- Support team in executing business strategy with consistent product knowledge and store maintenance training
- Achieve company standards for personal sales results including sales versus budget, sales per hour and units per transaction
- Perform manager-on-duty functions, manage store opening and closing procedures
- Build and maintain repeat customer relationships through exceptional, spirited service
- Execute visual merchandising directives and maintain consistent shop floor and back room standards
- Collaborate with management to develop talent pool and succession planning for key positions
Qualifications
- Previous supervisory or specialist experience within a premium or luxury brand
- Proven people management experience with ability to resolve conflict and disagreements
- Effective communication skills with ability to build relationships
- Strong team player mindset with recognition of colleagues' contributions
- Ability to provide constructive feedback that promotes positive behavioral change
- Comfort with change, adaptability and ability to work at pace
- Energetic and authentic presence on the shop floor
- Initiative and 'can do' approach to problem-solving
Skills
Experience
Previous supervisory or specialist roles within a premium or luxury retail environment, with demonstrated people management experience.
Workplace
This position is based in London, England, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Supervisor», «Store Supervisor», «Sales Supervisor», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.