Tommy Hilfiger Retail Supervisor

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks a Retail Supervisor for its Cheshire Oaks pop-up in Ellesmere Port on a 12-month fixed-term contract. The role supports store operations and the management team, leads the shop floor, drives sales and customer service, and develops team capability and talent.

Role & Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in managing personnel, product and merchandising functions, business processes and store results.
• Participate in weekly management and other staff meetings.
• Communicate marketing and sales promotions clearly to staff.
• Drive shop-floor sales and exceed store targets by motivating the team while delivering an exemplary customer journey.
• Foster a positive store experience by treating customers and colleagues fairly and consistently.
• Support delivery of the business strategy and ensure consistent training in product knowledge and store maintenance.
• Meet company standards and goals for personal sales results, including sales versus budgets, sales per hour and units per transaction.
• Perform manager-on-duty duties, including store opening and closing and sales-floor management.
• Focus staff on building quality relationships with internal and external customers.
• Hold staff accountable for building a repeat customer base by providing every customer with spirited service.
• Ensure visual-merchandising directives and door-to-floor best practices are implemented consistently on the sales floor and in the back room.
• Work with the management team to build a talent pool for key positions, including potential successors.

Qualifications

• Previous experience in a supervisory or specialist role within a premium or luxury brand.
• Previous people-management experience, including the ability to resolve conflict and unproductive disagreements.
• Effective communication and relationship-building skills.
• Collaborative approach, with the ability to recognise and celebrate others’ contributions and achievements.
• Confidence in giving feedback that promotes positive behavioural change.
• Ability to adapt quickly to change and work at pace.
• Energetic, authentic presence on the shop floor.
• Proactive, can-do approach and initiative in finding in-store solutions.

Skills

Experience

Previous experience in a supervisory or specialist role within a premium or luxury brand, and previous people-management experience.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.