Tommy Hilfiger Lead Sales Associate

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Sell and promote Tommy Hilfiger merchandise in accordance with TH Customer Service Standards.
• Provide consistent customer service to company standards and generate sales potential.
• Build repeat clientele through effective data capture and service.
• Maintain strong product knowledge, including promotions and special events, to support effective selling.
• Create a positive store experience by treating customers and colleagues fairly and consistently; acknowledge every customer within the assigned zone and prioritize customers over tasks.
• Maintain appropriate merchandise levels on the sales floor through accurate replenishment.
• Maintain distinctive visual presentation, comply with visual standards, execute markdowns and re-merchandise as needed, and keep fixtures, hardware and the store clean and organized.
• Minimize shortages by following loss-prevention procedures; monitor the sales floor and stockroom and report unusual internal or external activity to management.
• Demonstrate awareness of store sales plans, results and individual contribution to business results.
• Follow operational policies and procedures; complete opening and closing checklist duties as directed to keep the store ready for business.
• Operate register transactions, including refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards and cash pulls.
• Reconcile media when authorized, including counting register tills, counting down tills, secondary verification of safe cash funds and register audits between cashiers.
• Manage time and prioritize tasks; communicate effectively in writing and verbally; communicate concerns to management.
• Attend Take 5 and staff meetings as required.
• Represent the TH image through personal and professional appearance; demonstrate professional conduct and maintain respect among peers, staff and supervisors.
• Assist in developing Sales Associates; create energy and excitement around shared goals and values, act with integrity, and support company and management decisions.
• Work rotating hours and adapt schedules to the needs of the position, including night shifts, weekends and holidays.
• Lift at least 40 pounds and stand for extended periods.

Qualifications

• Flexibility to work rotating hours, night shifts, weekends and holidays, as assigned or required.
• Ability to lift a minimum of 40 pounds and stand for long periods.

Skills

Benefits

Medical, vision, dental, life and disability insurance; an above-market 401(k) contribution for eligible associates; company-paid holidays, paid time off, seasonal hours and flexible work schedules; wellbeing tools and programs; Care.com services for childcare, elder care, adoption preparation and pet care, plus reimbursement for backup care; continued-education support including tuition reimbursement; and associate discounts at company outlets and e-commerce sites. Eligibility depends on employment status, location and length of employment; benefits may change.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.