- Location
- Pottstown Pennsylvania USA
- Address
- 18 Lightcap Road, Suite 301, Pottstown, PA 19464 View map
- Employment
- Part-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Lead Sales Associate at Tommy Hilfiger is responsible for selling and promoting merchandise while executing the brand's customer service standards. The position carries cash handling responsibilities and requires supervision of daily operational activities. This lead role focuses on driving sales performance, maintaining visual merchandising standards, and ensuring an exceptional customer experience in a fast-paced retail environment.
Role & Responsibilities
- Generate maximum sales potential in accordance with Tommy Hilfiger customer service standards and build repeat customer base through data capture and service excellence
- Maintain strong product knowledge regarding merchandise, promotions, and special events to facilitate effective customer selling and engagement
- Ensure consistent and accurate replenishment of merchandise on the sales floor while maintaining visual presentation standards
- Execute cash handling responsibilities including register operations, reconciliation of media, and management of till counts and safe fund verification
- Observe sales floor and stockroom for loss prevention, report unusual internal or external activity to management, and adhere to all loss prevention procedures
- Execute opening and closing checklist duties to ensure the store is ready for business and properly secured
- Maintain zone coverage, acknowledge every customer within assigned zones, and prioritize customer service over assigned tasks
- Assist in developing and training Sales Associates to uphold brand standards and service excellence
- Represent the Tommy Hilfiger brand image through professional appearance, conduct, and communication with customers and staff
Qualifications
- Ability to lift a minimum of 40 pounds and stand for extended periods
- Strong written and verbal communication skills
- Cash handling and point-of-sale system proficiency
- Ability to work rotating hours including nights, weekends, and holidays as assigned
- Flexibility to adapt to changing schedules and operational needs
Skills
Experience
Retail sales experience with demonstrated ability to meet or exceed sales targets and maintain customer satisfaction is preferred. Prior experience in a supervisory or lead capacity is advantageous.
Education
High school diploma or equivalent; additional retail or customer service training is a plus.
Workplace
This position is based in Pottstown, Pennsylvania, USA, within easy reach of Philadelphia.
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Benefits
Medical, vision, dental, and life insurance; disability insurance; 401(k) retirement plan with above-market employer contribution; company-paid holidays and paid time off; flexible work schedules and seasonal hours; Care.com services for childcare, elder care, adoption, and pet care with backup care reimbursement; tuition reimbursement for continued education; employee discount on company brands and e-commerce sites.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Lead Retail Associate», «Senior Sales Associate», «Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.