- Location
- 20 City Blvd West, suite 523B (View map)Orange, CA 92868USA
- Employment
- Part-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger is seeking a part-time Lead Sales Associate to deliver customer service and sales, support cash operations, and maintain store presentation and loss-prevention standards. The role also supports Sales Associate development and requires schedule flexibility, including nights, weekends and holidays.
Role & Responsibilities
- Deliver Tommy Hilfiger customer service to company standards and generate maximum sales potential.
- Build repeat business through effective customer data capture and service.
- Maintain knowledge of products, promotions and special events to support effective selling.
- Provide a positive store experience by treating customers and colleagues fairly and consistently; acknowledge each customer in the assigned zone and prioritize customer needs over other tasks.
- Keep merchandise replenished on the sales floor and maintain appropriate stock levels.
- Maintain distinctive visual presentation, comply with visual standards, execute markdowns and re-merchandise as needed, and keep fixtures, hardware, store organization and general cleanliness in order.
- Minimize shortages by following loss-prevention procedures; monitor the sales floor and stockroom and report unusual internal or external activity to management.
- Demonstrate awareness of store sales plans, results and individual contribution to business results.
- Follow operational policies and procedures, manage time and prioritize tasks, and attend Take 5 and staff meetings as required.
- Represent the Tommy Hilfiger image through personal and professional appearance and conduct; communicate concerns to management and maintain respectful relationships with peers, staff and supervisors.
- Help develop Sales Associates, build energy and excitement around shared goals and values, act with integrity, and support company and management decisions.
- Adapt to changing schedules and the needs of the role, including rotating hours, night shifts, weekends and holidays.
- Complete opening and closing checklist duties as directed by store management to keep the store ready for business.
- Process register transactions, including refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards and cash pulls.
- Reconcile payment media when requested, including counting register tills, counting down tills, providing secondary verification of safe cash funds and auditing registers between cashiers.
- Lift at least 40 pounds and stand for extended periods.
- Demonstrate effective written and verbal communication skills.
Qualifications
- Flexibility to work rotating hours, night shifts, weekends and holidays as assigned.
- Ability to lift at least 40 pounds and stand for extended periods.
Skills
Workplace
The role is situated in Orange, California, USA — conveniently close to Los Angeles.
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Benefits
Medical, vision, dental, life and disability insurance; above-market 401(k) contribution; company-paid holidays; paid time off; seasonal hours and flexible work schedules; wellbeing tools and programs; Care.com services for childcare, elder care, adoption preparation and pet care, plus backup-care reimbursement; education assistance, including tuition reimbursement; and associate discounts at company outlets and e-commerce sites. Eligibility depends on employment status, location and length of employment; benefits may change.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Retail Associate», «Senior Sales Associate», «Lead Client Advisor», «Sales Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.