Tommy Hilfiger Lead Sales Associate

Role & Responsibilities

• Deliver exemplary customer service aligned with Tommy Hilfiger standards and generate maximum sales potential
• Maintain strong product knowledge regarding merchandise, promotions, and special events for effective customer engagement
• Build and cultivate a repeat customer base through data capture and consistent service excellence
• Manage assigned sales floor zones with priority placed on customer engagement over assigned tasks
• Supervise cash operations including register transactions, media reconciliation, and till management
• Execute opening and closing procedures and store readiness checklists as directed by store management
• Replenish merchandise to appropriate levels and ensure consistent product availability on the sales floor
• Maintain visual presentation standards and ensure the store environment is impeccably maintained and visually distinctive
• Monitor sales floor and stockroom for loss prevention; report unusual internal or external activity to management
• Assist in developing and training Sales Associates
• Execute markdowns, re-merchandising, and store organization tasks as needed
• Participate in team meetings and all-staff communications as required

Qualifications

• Ability to lift a minimum of 40 pounds regularly
• Flexibility to work rotating schedules including nights, weekends, and holidays
• Strong cash handling and register operation experience
• Demonstrated ability to mentor and develop team members
• Professional appearance and personal conduct
• Effective written and verbal communication skills

Skills

Experience

Previous retail experience with demonstrated excellence in customer service and sales is preferred. Lead or supervisory experience in a retail environment is advantageous.

Education

High school diploma or equivalent preferred.

Workplace

Benefits

Medical, vision, and dental insurance; life and disability insurance; 401(k) with above-market company contribution; paid time off and company-paid holidays; seasonal hours and flexible work schedules; employee discount at company outlets and e-commerce sites; childcare, elder care, and pet care services through Care.com; tuition reimbursement for continued education; wellbeing programs and support.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.