Tommy Hilfiger Lead Sales Associate

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks a part-time Lead Sales Associate to drive sales and deliver the brand’s customer service standards while supporting cash handling, loss prevention, merchandising and daily store operations. The role also helps develop Sales Associates and requires schedule flexibility, including nights, weekends and holidays.

Role & Responsibilities

• Sell and promote Tommy Hilfiger merchandise in accordance with TH Customer Service Standards, generating maximum sales potential.
• Provide consistent customer service, build repeat business through customer data capture and service, and maintain knowledge of products, promotions and special events to support effective selling.
• Maintain zone coverage, acknowledge each customer in the zone, and prioritize customers over assigned tasks.
• Foster a positive store experience by treating customers and staff fairly and consistently.
• Keep merchandise replenished to appropriate levels on the sales floor and ensure accurate, consistent product replenishment.
• Maintain the store’s visual presentation, organization, fixtures, hardware and cleanliness; follow visual standards, execute markdowns and re-merchandise as needed.
• Follow operational policies and procedures, including loss prevention practices; monitor the sales floor and stockroom, report unusual internal or external activity to management, and help minimize shortages.
• Carry out opening and closing checklist duties as directed by store management to keep the store ready for business.
• Operate register transactions, including refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards and cash pulls.
• Reconcile payment media when requested, including counting register tills in and out, conducting secondary verification of safe cash funds, and auditing registers between cashiers.
• Demonstrate awareness of store sales plans and results and of individual contributions to business results.
• Manage time and prioritize tasks; communicate effectively in writing and verbally.
• Attend Take 5 meetings and participate in staff meetings as required.
• Represent the TH image through personal and professional appearance and conduct.
• Work rotating hours as assigned by management, adapt schedules to the needs of the role, and undertake night shifts, weekends and holidays.
• Communicate concerns to management and support company and management decisions.
• Assist in developing Sales Associates, maintain the respect of peers, staff and supervisors, and create energy and excitement around shared goals and values while acting with integrity.
• Lift at least 40 pounds and stand for extended periods.

Qualifications

• Able to lift a minimum of 40 pounds and stand for long periods.
• Flexible to work rotating hours, including night shifts, weekends and holidays.

Skills

Workplace

Benefits

Medical, vision, dental, life and disability insurance; above-market 401(k) contribution for eligible associates; company-paid holidays, paid time off, seasonal hours and flexible work schedules; wellbeing tools and programs; Care.com services for childcare, elder care, adoption preparation and pet care, plus backup-care reimbursement; continued-education support including tuition reimbursement; associate discounts at company outlets and e-commerce sites. Eligibility depends on employment status, location and length of employment.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.