Tommy Hilfiger Lead Sales Associate

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Sell and promote Tommy Hilfiger merchandise in line with TH Customer Service standards and generate maximum sales potential.
• Consistently deliver customer service to company standards, build repeat customer relationships through data capture and service, and maintain strong product, promotion and event knowledge to support effective selling.
• Foster a positive store experience by treating customers and colleagues fairly and consistently; maintain zone coverage, acknowledge every customer in the assigned zone and prioritize customer needs over assigned tasks.
• Keep merchandise replenished to appropriate levels on the sales floor and ensure accurate, consistent product replenishment.
• Maintain the store’s distinctive visual presentation and appearance; comply with visual standards, execute markdowns and re-merchandise as needed, and maintain fixtures, hardware, organization and cleanliness.
• Minimize shortages through loss prevention procedures; monitor the sales floor and stockroom for unusual internal or external activity and advise management.
• Demonstrate awareness of store sales plans and results, as well as the individual contribution to business results.
• Follow operational policies and procedures and execute opening and closing checklist duties as directed to keep the store ready for business.
• Process register transactions, including refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards and cash pulls.
• Reconcile cash and other media when requested, including counting register tills in and out, performing secondary verification of the safe cash fund and auditing registers between cashiers.
• Manage time and prioritize tasks; demonstrate effective written and verbal communication skills.
• Attend Take 5 and staff meetings as required.
• Represent the TH image through personal and professional appearance and conduct; communicate concerns to management.
• Assist in developing Sales Associates, maintain respect among peers, staff and supervisors, create energy around shared goals and values, act with integrity, and support company and management decisions.
• Adapt schedules to the needs of the position, including rotating hours, night shifts, weekends and holidays.
• Lift at least 40 pounds and stand for extended periods.

Qualifications

• Able to lift a minimum of 40 pounds and stand for long periods.
• Flexible to work rotating hours, including night shifts, weekends and holidays.

Skills

Benefits

Medical, vision, dental, life and disability insurance; above-market 401(k) contribution for eligible associates; company-paid holidays, paid time off, seasonal hours and flexible work schedules; wellbeing tools and programs; Care.com services for childcare, elder care, adoption preparation and pet care, plus reimbursement for backup care; continuing education support including tuition reimbursement; and associate discounts at company outlets and e-commerce sites. Benefit eligibility depends on employment status, location and length of employment.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.