- Location
- 8111 Concord Mills Boulevard, Space 307 (View map)Concord, NC 28027USA
- Employment
- Part-Time
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
The Lead Sales Associate at Tommy Hilfiger is responsible for delivering exceptional customer service and driving sales in the retail environment whilst maintaining operational excellence. This role involves cash handling responsibilities, merchandise replenishment, visual merchandising, and supporting store management with opening and closing procedures. The Lead Sales Associate contributes to store performance through consistent service delivery, loss prevention, and team development.
Role & Responsibilities
- Deliver consistent, high-calibre customer service aligned with Tommy Hilfiger service standards
- Generate maximum sales potential through effective product knowledge and customer engagement
- Maintain merchandise replenishment and ensure appropriate stock levels across the sales floor
- Execute visual merchandising standards and maintain store cleanliness and organisation
- Handle cash register transactions including refunds, exchanges, gift cards, and reconciliation activities
- Perform opening and closing duties as directed by store management
- Observe and monitor loss prevention procedures and report unusual activity to management
- Build repeat customer base through data capture and personalised service
- Assist in developing and mentoring Sales Associates
- Manage flexible scheduling including rotating hours, weekends, and holidays
Qualifications
- Strong customer service orientation and professional demeanor
- Ability to manage multiple tasks and prioritise effectively
- Strong verbal and written communication skills
- Demonstrated ability to work independently and as part of a team
- Capability to lift a minimum of 40 pounds regularly
- Ability to stand for extended periods
- Flexibility to work rotating hours and varied shifts
Skills
Experience
Previous retail or customer-facing experience is advantageous. Experience in fast-paced retail environments and exposure to visual standards is desirable.
Education
High school diploma or equivalent preferred.
Workplace
This position is based in Concord, North Carolina, USA, within easy reach of Charlotte.
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Benefits
Medical, vision, and dental insurance; life and disability insurance; 401(k) with above-market contribution; company-paid holidays; paid time off; flexible work schedules; Care.com services for childcare, elder care, and pet care; education assistance with tuition reimbursement; employee discount at company outlets and e-commerce sites.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Lead Associate», «Customer Advisor», «Sales Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.