Tommy Hilfiger General Manager

Role & Responsibilities

• Exceed monthly, quarterly, and annual sales goals and KPI targets through strategic business planning
• Analyze sales reports and market data to inform business strategies and identify growth opportunities
• Monitor and communicate business results and performance metrics in a commercially clear manner
• Collaborate with Head of Retail and Marketing teams to identify and execute marketing initiatives that support sales
• Ensure all team members deliver exceptional customer service aligned with brand propositions
• Monitor marketplace trends and competitor activity to maintain a world-class customer experience
• Drive customer engagement through loyalty programs (Tell Tommy, TommyXYou, Peoples Place) and special events
• Resolve customer inquiries and complaints promptly and effectively
• Complete weekly store audits, review findings, and implement corrective actions to ensure compliance
• Conduct weekly and monthly management team meetings to drive engagement and exceed performance standards
• Control store P&L, manage expenses, and maintain budgets while reducing operational costs
• Oversee inventory management through regular RFID checks and implement action plans
• Assume responsibility for shipping, receiving, loss prevention, physical security, and cash controls
• Optimize store scheduling to align staffing levels with business demands and budget constraints
• Implement and maintain merchandising directives and visual brand standards
• Partner with buying, merchandising, logistics, and retail leadership to ensure appropriate product assortment
• Recruit, train, and develop store teams; create succession plans using digital and physical training methods
• Set clear performance objectives, evaluate manager performance, and provide ongoing feedback
• Address human resources matters in a timely manner and collaborate with HR on staffing structure optimization

Qualifications

• Minimum 3 years of experience in senior or multisite retail management roles
• Fluent English proficiency (mandatory)
• Proven experience engaging consumers within a lifestyle or fashion brand environment
• Demonstrated ability to act with purpose and collaborate effectively across teams
• Strong project and time management skills with personal accountability
• Commercially astute mindset with ability to make informed decisions
• Excellent stakeholder management and communication skills at all organizational levels
• Strong team leadership capabilities with proven ability to manage, motivate, and inspire large teams
• Demonstrated understanding of PVH core behaviors: Enterprise First, Drive Change, Create Clarity, Inspire Trust, Take Accountability

Skills

Experience

Minimum 3 years of senior or multisite management experience within retail, preferably in the fashion or lifestyle sector. Proven track record of driving sales growth, managing large teams, and maintaining high operational standards. Background in engaging consumers and delivering brand-aligned customer experiences is essential.

Education

Not specified; secondary education or equivalent assumed as standard retail management baseline.

Workplace

Benefits

Comprehensive benefits package prioritizing employee health, well-being, and professional development beyond standard offerings; company commitment to fostering a culture of care, loyalty, engagement, and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.