- Location
- Wrentham Massachusetts USA
- Address
- One Premium Outlets Blvd, Suite 440, Wrentham, MA 02093 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18–23.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Floor Supervisor to lead daily retail operations at its Wrentham, MA location. This supervisory role requires driving sales performance, opening and closing store procedures, mentoring sales associates in real-time, and ensuring exceptional customer experience aligned with the brand's accessible luxury positioning. The Floor Supervisor will serve as key holder and leader-on-duty, managing inventory processing, cash handling, and team motivation while upholding brand standards and campaigns.
Role & Responsibilities
- Lead and coach retail associates on the sales floor, driving daily sales goals and performance targets
- Open and close the store, including cash handling, security protocols, and inventory management
- Deliver exceptional customer experiences by initiating product conversations and building brand loyalty
- Process and restock inventory, maintain visual merchandising standards, and manage point-of-sale transactions
- Support store management team in executing brand campaigns, product launches, and promotional activities
- Resolve customer issues and associate concerns in real-time, maintaining store operations and team morale
- Maintain compliance with company policies, safety standards, and loss prevention protocols
Qualifications
- Prior retail team leader or key holder experience
- Proven ability to drive sales and achieve performance targets
- Strong leadership and coaching capabilities with demonstrated ability to motivate teams
- Excellent customer service and communication skills
- Organizational and time-management proficiency
Skills
Experience
Prior retail team leader and key holder experience required.
Education
High school diploma or equivalent preferred.
Workplace
The successful candidate will be located in Wrentham, Massachusetts, USA, with easy access to Boston.
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Compensation
The base compensation for this position ranges from USD 18 to USD 23.50 per hour.
Benefits
Brand discount up to 75% off, competitive pay, training and career development opportunities, retirement savings plan (401(k) with above-market contribution), comprehensive health insurance (medical, dental, vision, life, disability), paid time off and company-paid holidays, flexible work schedules and seasonal hours, Care.com services for childcare and elder care, education assistance including tuition reimbursement, wellbeing programs and tools.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Store Floor Lead», «Retail Shift Leader», «Sales Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.