- Address
- Tommy Hilfiger #272, 2000 East Rio Salado Parkway Suite # 1226, Tempe, AZ 85288 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an energetic Floor Supervisor for its new Tempe, Arizona retail location. This full-time leadership role combines hands-on sales floor management with key holder responsibilities, including opening and closing procedures, real-time associate coaching, and daily sales performance tracking. The successful candidate will deliver exceptional customer experiences, champion brand values, and drive operational excellence while supporting the Store Manager.
Role & Responsibilities
- Drive daily sales goals and performance metrics while leading the sales floor team
- Open and close the store as key holder, ensuring adherence to operational protocols and security procedures
- Coach and supervise retail associates in real-time, providing guidance on customer service and brand representation
- Process incoming inventory, restock merchandise, and maintain visual displays consistent with brand standards
- Process customer transactions at point-of-sale and ensure accurate cashiering
- Actively engage customers to build brand loyalty and inspire sales through authentic product knowledge
- Support the Store Manager in delivering an inclusive, motivating team environment
- Address and resolve operational issues and customer concerns promptly and professionally
- Monitor brand campaigns and product launches to ensure effective customer communication
Qualifications
- Prior retail team leader and key holder experience required
- Demonstrated ability to lead by example and manage operational responsibilities independently
- Strong organizational and time-management skills
- Proficiency in point-of-sale systems and retail operations
- Excellent communication and interpersonal abilities
- Physical capability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds regularly
Skills
Experience
Prior retail team leader and key holder experience; demonstrated success in a supervisory or shift leadership capacity within a fast-paced retail environment.
Education
High school diploma or equivalent; continued education in retail management or related fields is valued.
Workplace
This position is based in Tempe, Arizona, USA, within easy reach of Phoenix.
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Benefits
Competitive pay; up to 75% employee discount on Tommy Hilfiger and Calvin Klein products; comprehensive medical, vision, and dental insurance; life and disability insurance; 401(k) retirement plan with above-market contribution; paid company holidays and paid time off; seasonal hours and flexible work schedules; Care.com services for childcare, elder care, adoption preparation, and pet care; education assistance and tuition reimbursement; access to wellness programs and tools.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Leader», «Shift Leader», «Retail Operations Supervisor», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.