- Location
- Smithfield North Carolina USA
- Address
- 1261 Outlet Center Drive, Suite 1140, Smithfield, NC 27577 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an experienced Floor Supervisor to lead retail operations and deliver exceptional customer experiences at its Smithfield, NC location. The successful candidate will oversee daily sales performance, manage store opening and closing procedures, coach sales associates in real-time, and maintain brand standards across all customer touchpoints. This role requires proven retail leadership capabilities, key holder responsibilities, and the ability to inspire a cohesive, inclusive team environment while embodying the brand's iconic American lifestyle positioning.
Role & Responsibilities
- Drive daily sales goals and monitor team performance metrics
- Open and close the store, managing all security and operational protocols as a key holder
- Coach and develop sales associates in real-time, providing constructive feedback and performance support
- Process new inventory, restock merchandise, and maintain visual standards across the sales floor
- Process customer transactions at point-of-sale and resolve transaction issues
- Deliver warm, engaging customer interactions that build brand loyalty and inspire purchases
- Communicate and activate brand campaigns, product launches, and seasonal initiatives to customers and team
- Support Store Manager in daily operations and personnel management
- Maintain store cleanliness, organization, and adherence to health and safety standards
- Model brand pride and commitment to Tommy Hilfiger values in all customer and team interactions
Qualifications
- Proven retail leadership experience as a team leader or key holder
- Demonstrated ability to inspire and motivate sales teams
- Strong customer service orientation and conflict resolution skills
- Proficiency with point-of-sale systems and retail management software
- Physical capability to stand, walk, bend, reach, and squat for prolonged periods
- Ability to lift and carry up to 20 pounds regularly
- Availability for flexible scheduling including nights, weekends, and holiday shifts
Skills
Experience
Prior retail team leadership and key holder experience required; demonstrated success driving sales performance and managing store operations.
Education
High school diploma or equivalent preferred.
Workplace
The role is situated in Smithfield, North Carolina, USA — conveniently close to Raleigh.
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Benefits
Brand discount up to 75% off; flexible scheduling including nights, weekends, and holiday availability; competitive pay; retirement savings plan (401(k) with above-market contribution); comprehensive insurance coverage including medical, vision, dental, and disability; paid time off and company-paid holidays; flexible work schedules and seasonal hours; Care.com services for childcare, elder care, and pet care with backup care reimbursement; education assistance including tuition reimbursement; wellness programs and support tools.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Leader», «Retail Supervisor», «Store Operations Lead», «Sales Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.