- Location
- Potomac Mills Virginia USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16.50–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Floor Supervisor to lead retail sales operations and deliver exceptional customer experiences at its Potomac Mills, Virginia location. This full-time role combines hands-on sales floor management with key-holder responsibilities, including opening and closing procedures, inventory processing, and real-time coaching of sales associates. The successful candidate will drive daily sales performance while promoting brand values and cultivating a motivating team environment.
Role & Responsibilities
- Lead and supervise sales associates on the retail floor, driving daily sales goals and team performance
- Open and close the store, managing key-holder duties and ensuring operational compliance
- Coach and mentor sales associates in real-time, modeling excellent customer service and brand knowledge
- Process new inventory, restock merchandise, and manage stock organization
- Deliver warm, personalized customer interactions that inspire product interest and build brand loyalty
- Promote brand campaigns, product launches, and seasonal initiatives to customers
- Execute point-of-sale transactions and cash management procedures
- Support Store Manager in maintaining store standards, visual merchandising, and a positive team environment
Qualifications
- Prior retail team leader and key-holder experience
- Demonstrated excellence in customer service and sales
- Proven ability to lead by example and resolve issues proactively
- Strong organizational and time-management skills
- Physical capability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
- Flexibility to work nights, weekends and holiday shifts
Skills
Experience
Prior experience as a retail team leader and key holder, with demonstrated track record in driving sales and coaching associates in a fast-paced retail environment.
Education
High school diploma or equivalent required; additional retail management training or certification preferred.
Workplace
This position is based in Potomac Mills, Virginia, USA, within easy reach of Washington, D.C..
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Compensation
The base compensation for this position ranges from USD 16.50 to USD 22 per hour.
Benefits
Brand employee discount (up to 75% off); competitive health insurance (medical, vision, dental, life, disability); 401(k) retirement savings plan with above-market contribution; paid time off and company-paid holidays; flexible work schedules; Care.com services for childcare, elder care, adoption, and pet care; tuition reimbursement for continued education; wellbeing programs and tools.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Lead», «Retail Operations Supervisor», «Store Floor Manager», «Customer Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.