- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an experienced Floor Supervisor to assist store management in overseeing all personnel, merchandising, and operational functions across its Canadian retail network. The successful candidate will direct and motivate store teams to deliver exceptional customer service, drive sales performance, and maintain visual and operational excellence whilst ensuring compliance with company policies and procedures. This full-time position reports to Store and Assistant Managers.
Role & Responsibilities
- Assist Store and Assistant Managers in managing all personnel, product and merchandising functions, business processes and store results
- Direct and motivate the store team to provide exceptional, spirited service to all customers, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained
- Maximize employee productivity through coaching and engagement
- Ensure compliance and consistent execution of company Policy & Procedures and established Best Practices
- Create an environment which is spirited and results-driven
- Assist in employee training and development initiatives
Qualifications
- Minimum of one year full-time retail experience, preferably with some supervisory experience
- Minimum High School education or equivalent (Bachelor's degree in business or related field is an asset)
- Ability to communicate effectively with customers and store personnel
- Physical capacity to maneuver around sales floor, stock room, and office; ability to lift heavy objects, stretch, and bend
- Aptitude with cash register and office computer systems
- Willingness to work a flexible schedule including evening, weekend, and holiday shifts to meet business needs
Skills
Experience
Minimum one year full-time retail experience, preferably with supervisory responsibilities.
Education
Minimum High School education or equivalent; Bachelor's degree in business or related field is an asset.
Workplace
The successful candidate will be located in Ottawa, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Benefits
Insurance and RRSP benefits for full-time Associates; generous merchandise discounts; training and development opportunities; career growth opportunities.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Lead», «Store Operations Supervisor», «Sales Operations Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.