Tommy Hilfiger Floor Supervisor

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks a Floor Supervisor to lead the sales floor and drive exceptional customer experiences while maintaining brand standards. This leadership role involves managing daily sales goals, coaching retail associates, opening and closing store operations, and embodying the brand's American heritage and accessible luxury positioning. The successful candidate will combine operational excellence with customer engagement to create an inclusive, motivating team environment.

Role & Responsibilities

• Lead and supervise daily sales floor operations, driving performance against sales targets and KPIs
• Open and close the store, managing key holder responsibilities and ensuring security protocols
• Coach, mentor, and provide real-time guidance to retail associates on sales techniques, product knowledge, and customer service excellence
• Deliver exceptional customer experiences through warm, engaging interactions that build brand loyalty and drive conversion
• Process new inventory, restock merchandise, and maintain visual merchandising standards aligned with brand guidelines
• Process transactions at point-of-sale and support cashiering operations as needed
• Promote brand campaigns, product launches, and seasonal collections to customers and team members
• Support Store Manager in delivering operational consistency, compliance, and team engagement initiatives

Qualifications

• Prior retail team leader or key holder experience required
• Demonstrated ability to lead by example and resolve customer and operational issues in the moment
• Strong organizational and time-management capabilities
• Ability to walk, stand, bend, reach and squat for prolonged periods
• Ability to carry up to 20 pounds regularly

Skills

Experience

Prior retail team leader and key holder experience in a customer-facing retail environment; demonstrated success coaching associates and managing floor operations.

Education

High school diploma or equivalent preferred.

Compensation

The base compensation for this position ranges from USD 19.90 to USD 25.15 per hour.

Benefits

Brand discount up to 75% off; competitive health and insurance benefits including medical, vision, dental, life and disability insurance; 401(k) retirement savings plan with above-market contribution; paid time off and company-paid holidays; flexible work schedules; care.com services for childcare, elder care, adoption, and pet care; education assistance and tuition reimbursement; wellness programs and support tools.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.