- Location
- Fort Worth Texas USA
- Address
- 15853 North Freeway, Suite #900, Fort Worth, TX 76177 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Floor Supervisor to lead daily sales operations and deliver exceptional customer experiences across the retail floor. This key holder role reports to the Store Manager and encompasses opening and closing store operations, coaching retail associates in real-time, processing inventory, and driving sales performance while embodying the brand's iconic American cool aesthetic. The ideal candidate combines proven retail leadership experience with the ability to inspire team engagement and cultivate customer loyalty through authentic brand advocacy.
Role & Responsibilities
- Drive daily sales goals and performance metrics while maintaining brand standards
- Open and close the retail location, managing store security and operational protocols
- Coach and develop retail associates in real-time, fostering a motivating and inclusive team environment
- Process new inventory, restock merchandise, and maintain visual presentation standards
- Execute cashier duties and point-of-sale transactions accurately
- Deliver warm, engaging customer interactions that inspire sales and build long-term brand affinity
- Communicate new product launches and brand campaigns to customers and team members
- Resolve operational issues independently and escalate complex matters to Store Manager
- Support Store Manager in executing visual merchandising, promotions, and seasonal initiatives
Qualifications
- Proven retail team leader and key holder experience
- Demonstrated success in driving sales performance and exceeding targets
- Strong customer service orientation with ability to build brand loyalty
- Excellent communication and interpersonal skills
- Physical ability to walk, stand, bend, reach and squat for prolonged periods
- Ability to carry up to 20 pounds regularly
- Flexibility to work nights, weekends and holiday schedules
- Familiarity with point-of-sale (POS) systems
- Genuine enthusiasm for fashion and lifestyle retail
Skills
Experience
Prior retail team leader and key holder experience required. Background in driving sales performance, coaching associates, and managing store operations in a fast-paced retail environment.
Education
High school diploma or equivalent required; further education in business or retail management preferred.
Benefits
Brand discount up to 75% off; competitive pay; flexible schedule including nights, weekends and holiday availability; training and career development; 401(k) retirement savings plan with above-market contribution; comprehensive medical, vision, dental, life and disability insurance; company-paid holidays; paid time off; Care.com services for childcare, elder care, adoption preparation and pet care with backup care reimbursement; education assistance and tuition reimbursement; access to wellbeing tools and programs.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Leader», «Retail Team Lead», «Store Operations Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.