- Location
- Cincinnati Ohio USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a passionate Floor Supervisor to deliver exceptional customer experiences and lead store operations. This role combines hands-on sales expertise with team leadership, requiring the supervisor to drive daily sales goals, coach associates in real-time, manage store opening and closing procedures, and champion the brand's iconic American lifestyle ethos. The ideal candidate balances warm customer engagement, operational excellence, and the ability to inspire a motivated, inclusive team environment under the guidance of the Store Manager.
Role & Responsibilities
- Deliver warm and engaging customer interactions that inspire sales and cultivate brand loyalty
- Lead daily store operations including opening and closing procedures as a key holder
- Coach and support retail associates in real-time to optimize sales performance and customer service
- Drive adherence to brand standards and visual merchandising guidelines throughout the store
- Process inventory, restock merchandise, operate point-of-sale systems, and manage day-to-day floor tasks
- Communicate brand campaigns, product launches, and promotional initiatives to customers and staff
- Model brand values and radiate commitment to Tommy Hilfiger's vision and company goals
- Support the Store Manager in creating and maintaining an inclusive, motivating team environment
Qualifications
- Prior retail team leader or key holder experience
- Demonstrated ability to lead by example and resolve customer and operational issues in the moment
- Excellent organizational and time-management skills with a customer-centric mindset
- Energy, enthusiasm, and genuine passion for the Tommy Hilfiger brand and lifestyle aesthetic
- Ability to walk, stand, bend, reach, and squat for prolonged periods; capacity to lift and carry up to 20 pounds
Skills
Experience
Prior retail team leader and key holder experience is required. Candidates should demonstrate a proven track record of leadership in a retail environment, with hands-on experience managing daily store operations and supervising associates on the sales floor.
Education
High school diploma or equivalent is required. Additional retail certifications or formal training in customer service or team leadership are advantageous but not mandatory.
Benefits
Flexible schedule including nights, weekends, and holiday availability; competitive pay; brand discount up to 75% off; training and career development opportunities; 401(k) retirement savings plan with above-market contribution; comprehensive insurance coverage (medical, vision, dental, life, disability); paid time off and company-paid holidays; Care.com 24/7 services for childcare, elder care, pet care, and adoption support; education assistance including tuition reimbursement; employee discount on company outlets and e-commerce; wellbeing tools and programs.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Retail Supervisor», «Store Floor Lead», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.