Tommy Hilfiger Floor Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Support the Store Manager and Deputy Store Manager.
• Represent Tommy Hilfiger as a brand ambassador and sell its collections.
• Monitor and analyse sales performance on the assigned floor.
• Develop relationships with existing and new customers.
• Work independently within the sales team.
• Collaborate with the visual merchandising team and contribute to product presentation.
• Use the omnichannel system.
• Handle customer complaints and operate the cash register.
• Ensure efficient shop-floor operations to achieve high levels of customer service, sales and profit.
• Support the management team with personnel, product and merchandising functions, business processes and store results.
• Communicate individual sales goals, key performance indicators, store results, product sales and other relevant information to staff each day.
• Hold brief end-of-shift meetings to review performance, provide constructive feedback and recognise achievements.
• Model company best practices in customer service, store operations, loss prevention and point of sale.
• Meet personal sales standards and goals for sales versus budget, sales per hour and units per transaction.
• Keep the Store Manager informed about competitors and community developments that could affect the business.
• Encourage staff to build quality relationships with internal and external customers.
• Resolve customer complaints promptly and effectively.
• Analyse store-level reports and develop action plans to improve results.
• Communicate day-to-day operational issues to the Store Manager.
• Perform manager-on-duty duties, including opening and closing the store and managing the sales floor.

Qualifications

• Ideally, initial experience in textile retail.
• Strong aptitude for sales.
• Motivating, self-confident personality and strong interpersonal skills.
• Team-oriented with a hands-on mentality.
• Good English skills.
• Previous supervisory or specialist experience within a premium or luxury brand.
• Previous people-management experience, including the ability to resolve conflict and unproductive disagreements.
• Effective communication and relationship-building skills.
• Team player who recognises and celebrates others’ contributions and achievements.
• Confidence in giving feedback that encourages positive behavioural change.
• Ability to adapt quickly to change and work at pace.
• Energetic, authentic presence on the shop floor.
• Proactive, can-do approach and initiative in finding in-store solutions.

Skills

Experience

Ideally, initial experience in textile retail; previous supervisory or specialist experience within a premium or luxury brand; previous people-management experience.

Benefits

Attractive compensation with a bonus system; six weeks of annual leave; internal career progression and training opportunities; employee discounts; staff outfits; offers from partner companies, including Jobrad and Corporate Benefits; mental health support; opportunities to work independently and help shape and optimise processes.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.