Tommy Hilfiger Floor Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks a Floor Manager for its Roermond outlet to lead by example and support efficient sales-floor operations, team performance and customer service. The role is full-time at 38 hours, with pay of €19.19 per hour.

Role & Responsibilities

• Ensure the efficient operation of the sales floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in overseeing personnel, product and merchandising functions, business processes and store results.
• Communicate employees’ individual sales goals, key performance indicators, store results, product sales and other relevant information daily.
• Hold one-minute meetings at the end of employees’ shifts to summarise performance results and provide constructive feedback and recognition.
• Execute and model company best practices in customer service, store operations, loss prevention and point of sale.
• Achieve company standards and goals for personal sales results, including sales versus budget, sales per hour and units per transaction.
• Communicate competitor and community information that could affect the business to the Store Manager.
• Emphasise the importance of strong relationships with internal and external customers.
• Manage customer complaints promptly and effectively.
• Analyse store-level reports and create action plans to improve results.
• Communicate daily operational issues to the Store Manager.
• Perform manager-on-duty responsibilities, including managing store opening and closing and the sales floor.

Qualifications

• Previous experience in supervisory or specialist roles within a premium or luxury brand.
• Previous people-management experience and the ability to resolve conflict and unproductive disagreements.
• Effective communication skills and the ability to build relationships easily.
• A team-oriented approach, recognising and celebrating others’ contributions and achievements.
• Confidence in providing feedback that promotes positive behavioural change.
• Ability to adapt quickly to change and work at pace.
• Energy, authenticity and a strong presence on the sales floor.
• A proactive, can-do approach and initiative in finding in-store solutions.

Skills

Experience

Previous supervisory or specialist experience within a premium or luxury brand, and previous people-management experience.

Workplace

Compensation

The base compensation for this position is EUR 19.19 per hour.

Benefits

Competitive and comprehensive benefits program designed to provide protection, peace of mind and flexibility, supporting associates at home and at work.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.