- Location
- Roermond Limburg Netherlands
- Address
- McArthurGlen Roermond, Stadsweide 6, 6041 TD Roermond View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €19.19/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Floor Manager to oversee the efficient operation of the retail shop floor and deliver exceptional customer service at the Roermond outlet location. The Floor Manager leads by example, manages daily sales operations, supervises staff performance, and ensures adherence to company standards for customer service, loss prevention, and merchandising. This role requires strong supervisory experience within a premium or luxury brand environment, combined with proven people management capabilities and a results-driven sales mindset.
Role & Responsibilities
- Ensure efficient shop floor operations to achieve highest levels of customer service, sales, and profitability
- Support management team in overseeing personnel, product, and merchandising functions, and store business processes
- Communicate daily with staff regarding individual sales goals, key performance indicators, store results, and product information
- Conduct one-minute meetings at shift end to summarise performance, provide constructive feedback, and recognition
- Execute and model company best practices in customer service, store operations, loss prevention, and point-of-sale systems
- Achieve personal sales targets including sales versus budgeted goals, sales per hour, and units per transaction
- Respond to and communicate competitive and community market intelligence to Store Manager
- Foster quality relationships between staff and internal/external customers
- Manage customer complaints promptly and effectively
- Analyse store-level reports and develop action plans to improve results
- Communicate operational issues and priorities to Store Manager
- Perform manager-on-duty functions including store opening/closing and sales floor management
Qualifications
- Previous supervisory or specialist roles within a premium or luxury brand
- Proven people management experience with ability to resolve conflict and unproductive disagreements
- Effective communication skills with strong relationship-building capabilities
- Team-oriented mindset that recognizes and celebrates others' contributions and achievements
- Confidence in delivering feedback that promotes positive behavioral change
- Demonstrated ability to adapt quickly to change and work at pace
- Energetic and authentic presence on the retail floor
- Problem-solving orientation with 'can do' approach and initiative to find in-store solutions
Skills
Experience
Previous track record of supervisory or specialist roles within a premium or luxury brand environment; demonstrated experience in people management with the ability to resolve conflict and drive team performance in a fast-paced retail setting.
Education
Not specified.
Workplace
This position is based in Roermond, Limburg, Netherlands.
Explore jobs in the Netherlands.
Compensation
The base compensation for this position is EUR 19.19 per hour.
Benefits
Competitive and comprehensive benefits program offering protection, peace of mind, and flexibility to support associates at home and at work (specific benefits not detailed in posting).
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Operations Supervisor», «Store Floor Lead», «Customer Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.