Tommy Hilfiger Floor Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Tommy Hilfiger Floor Manager role at Kildare Village outlet in Ireland. Lead retail operations and drive customer service excellence.
Role & Responsibilities
- Oversee efficient shop floor operations to achieve customer service, sales, and profitability targets
- Manage personnel across all merchandising, product, and business process functions
- Communicate daily sales goals, KPIs, store performance metrics, and product information to team members
- Conduct end-of-shift performance reviews and provide constructive feedback and recognition to staff
- Execute and model company best practices in customer service, store operations, loss prevention, and point-of-sale systems
- Meet personal and team sales targets, including sales versus budget, sales per hour, and units per transaction metrics
- Monitor competitive landscape and community information that may impact business performance
- Foster quality relationships with internal and external customers
- Manage customer complaints effectively and promptly
- Analyze store-level reports and develop action plans to improve results
- Communicate operational issues and progress to the Store Manager
- Perform manager-on-duty functions, including store opening and closing procedures
Qualifications
- Previous supervisory or specialist experience within a premium or luxury brand retail environment
- Demonstrated people management experience with ability to resolve conflict and disagreements
- Strong verbal and written communication skills with relationship-building capability
- Proven collaborative approach that recognizes and celebrates team contributions
- Ability to provide constructive feedback that drives positive behavioral change
- Adaptability to change with capacity to work at pace
- Energetic, authentic presence on the sales floor
- Problem-solving orientation with initiative to implement in-store solutions
Skills
Experience
Previous track record of supervisory or specialist roles within a premium or luxury brand environment, with demonstrated people management experience.
Workplace
The role is situated in Kildare, Kildare, Ireland — conveniently close to Dublin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Floor Leader», «Store Operations Supervisor», «Shift Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.