- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
The Director of Retail Operations oversees all aspects of running profitable Tommy Hilfiger full-price retail store locations throughout Japan. This role establishes comprehensive commercial business plans, sets operational and customer service standards, and leads the retail team to ensure success across profitability, operations, associate development, visual merchandising, and merchandise strategy. The position directly manages area managers and senior retail managers while collaborating cross-functionally with merchandising, planning, finance, and human resources to drive sales performance and brand alignment.
Role & Responsibilities
- Establish and manage commercial business plans for the full-price retail portfolio, encompassing revenue, inventory, staffing, SG&A, and EBIT targets
- Monitor monthly budgets, forecasts, and long-term financial projections; analyze sales performance data, discount rates, and gross margin metrics in partnership with finance and merchandising teams
- Execute strategic retail portfolio planning, including new store development, renovations, and relocations to optimize profitability and operational efficiency
- Ensure brand image consistency across all retail locations through rigorous visual merchandising standards and company-mandated store standards
- Collaborate with merchandising, planning, and visual merchandising teams on allocation strategies and store set dates to align inventory with sales plans
- Support and execute marketing and customer relationship management initiatives to drive conversion rates and build customer loyalty
- Oversee retail staffing recruitment efforts in partnership with human resources, ensuring appropriate staffing levels and caliber of sales personnel
- Provide leadership and coaching to the retail operations management team, ensuring key performance indicators are achieved and staff engagement remains high
- Build and sustain performance management, associate development, and succession planning initiatives across all people managers
- Ensure strict adherence to store operations procedures and customer service standards across the entire retail portfolio
Qualifications
- Minimum 10 years of management experience in the retail industry
- Deep knowledge of retail best practices and marketing methodologies
- Strong analytical and quantitative skills with demonstrated ability to interpret multiple data variables
- Proven track record of expanding retail business through strategic planning and execution
- Experience working cross-functionally across diverse organizational divisions and departments
- Ability to establish and maintain partnerships with internal and external stakeholders
- Acute sense of luxury brand positioning and high aesthetic sensibility
- Excellent interpersonal and communication skills with demonstrated coaching and mentoring ability
- Strong presentation skills and confident leadership demeanor
- Proven ability to multitask and manage competing priorities in a fast-paced environment
Skills
Experience
Minimum 10 years of progressive management experience within the retail industry, with demonstrated success in managing store portfolios, driving profitability, and leading large teams in a luxury or lifestyle brand environment.
Education
Bachelor's degree in business, retail management, finance, or a related field preferred; equivalent professional experience demonstrating business acumen and analytical capability is valued.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Explore jobs in Japan.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Director», «Head of Retail», «Senior Retail Director», «Regional Retail Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.