- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €29,000–38,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Deputy Manager to drive store operations and customer experience at its Padova location. Reporting to the Store Manager, the candidate will oversee sales team performance and stockroom coordination while ensuring consistent service standards and the execution of the brand's selling ceremony. The role demands strong commercial acumen, leadership capability, and the ability to balance strategic oversight with day-to-day operational excellence.
Role & Responsibilities
- Takes ownership of the customer experience in store, ensuring consistent delivery of the selling ceremony and service standards across the sales team
- Monitors and sets daily customer experience objectives, managing returns, enquiries and complaints with professionalism and appropriate resolution
- Demonstrates strong sales floor presence and expertise, ensuring correct execution of selling processes, product presentation and service protocols
- Provides ongoing performance feedback to the sales team, maximizing opportunities to engage and convert customers
- Maintains awareness of store sales performance and implements actions to maximize results through data analysis and strategic initiatives
- Supports the Store Manager in defining quantitative and qualitative objectives for the team and monitoring their achievement
- Coordinates the stockroom team to ensure appropriate stock replenishment and optimal product mix on the sales floor
- Oversees omnichannel selling activities, including Order in Store (OIS) operations
- Manages end-of-season returns and product transfers in accordance with company procedures
- Ensures effective communication of company initiatives and key messages through daily briefings, product training and CRM activities
- Ensures the correct execution of CRM activities and supports achievement of customer conversion and retention targets
- Supports the Store Manager in recruiting, motivating, developing and leading the sales team with a focus on sales performance
- Ensures effective onboarding experience for new hires and contributes to a positive, collaborative sales floor environment
- Conducts daily meetings and briefings to ensure team alignment, clear priorities and achievement of store objectives
Qualifications
- 1–2 years of experience in a similar retail leadership role within a structured retail environment
- Strong business acumen and commercial awareness
- Ability to take a broad strategic view while managing day-to-day operational priorities
- Strong communication, interpersonal and collaboration skills
- Highly organized, detail-oriented and able to manage multiple priorities simultaneously
- Fluent in Italian and basic English proficiency
Skills
Experience
1–2 years in a similar role within a structured retail environment
Education
Not specified
Workplace
This position is based in Padua, Veneto, Italy, within easy reach of Venice.
Compensation
The base compensation for this position ranges from EUR 29,000 to EUR 38,000 per annum.
Benefits
Competitive compensation package commensurate with market standards; professional growth opportunities and structured career development support; market-aligned benefits package responsive to diverse employee needs
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Floor Manager», «Operations Supervisor», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.