- Location
- Palmanova Friuli-Venezia Giulia Italy
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €32,000–44,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks a Deputy Manager Customer Experience & Sales to support the Store Manager in driving performance and delivering exceptional customer experiences. Based at the Palmanova outlet, this role involves managing and coaching the sales team, overseeing the selling environment, setting daily customer service goals, facilitating CRM activities, and monitoring key performance indicators to ensure continuous improvement and alignment with quantitative and qualitative objectives.
Role & Responsibilities
- Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers
- Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction
- Train and coach the team on standards, including customer service, product placement, and efficient time management
- Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives
- Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture
- Provide continuous feedback to the team, fostering their professional development and addressing performance concerns
- Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates
- Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets
- Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store
- Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement
- Provide recommendations for action based on the analysis of sales performance
Qualifications
- Experience as Senior Sales Associate
- Ability to take a 'big picture' view of a situation
- Good communication and collaboration skills and abilities
- Highly detail-oriented and organized in work
- Fluent in Italian and basic English
Skills
Experience
1-2 years in a similar supervisory or senior sales role within a structured retail environment, preferably in a luxury brand setting
Education
No specific educational qualifications stated
Workplace
This position is based in Palmanova, Friuli-Venezia Giulia, Italy, within easy reach of Udine.
Explore jobs in Friuli-Venezia Giulia or in Italy.
Compensation
The base compensation for this position ranges from EUR 32,000 to EUR 44,000 per annum.
Benefits
Flexible working model (hybrid setup and working hours), wellbeing programs, premium Headspace subscription, volunteering programs, PVH University training programs, employee discounts on Calvin Klein and Tommy Hilfiger brands
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Customer Experience Supervisor», «Sales Operations Coordinator», «Store Deputy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.