Tommy Hilfiger Customer Service Specialist
- Location
- LelystadFlevolandNetherlands
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Tommy Hilfiger seeks a Part-Time Sales Associate for its Lelystad Outlet store. Deliver exceptional retail experiences and drive sales with product expertise and customer-focused service.
Role & Responsibilities
- Deliver exceptional customer service by demonstrating in-depth product knowledge and employing successful link-selling techniques to drive business growth
- Construct personalized outfit solutions and provide further product recommendations aligned with customer preferences and store KPI objectives
- Build and maintain professional relationships with customers to establish regular clientele and secure repeat business
- Serve as a brand ambassador by maintaining keen awareness of current fashion trends and market developments
- Ensure shop and stockroom maintenance, presentation standards and organizational systems are properly managed and upheld
- Authorize discounts and resolve customer inquiries as the primary point of contact for issue resolution
- Exhibit flexibility and innovative problem-solving in response to evolving business conditions, particularly during peak trading periods
- Lead by example and operationalize PVH corporate values to inspire teammates in generating sales and profit while minimizing losses
Qualifications
- Previous experience in hospitality or retail environments
- Strong communication skills with demonstrated ability to build rapport easily with diverse customers
- Genuine passion for fashion and retail with interest in emerging industry trends
- Proven ability to work efficiently in fast-paced, high-pressure environments with multitasking capabilities
- Energetic and authentic presence on the retail floor with clear personal brand alignment
- Team-oriented mindset that recognizes and celebrates the contributions and achievements of others
- Initiative-driven problem-solving approach with a proactive 'can-do' mentality
- Ability to manage change with flexibility, adaptability and sustained pace in dynamic settings
Skills
Experience
Previous experience within hospitality or retail is required. The ideal candidate will have demonstrated success in customer-facing roles with proven ability to drive sales and maintain professional client relationships.
Education
No specific educational qualification is mentioned; however, strong foundational communication and numeracy skills are essential.
Workplace
This position is based in Lelystad, Flevoland, Netherlands, within easy reach of Amsterdam.
Benefits
Comprehensive and competitive benefits program designed to support associates both at home and at work, including protection, peace of mind and workplace flexibility. Specific benefits details are referenced as part of PVH's broader employee support structure.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Brand Ambassador», «Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.