Tommy Hilfiger Concession Manager
- Location
- Tunbridge WellsKentUK
- Employment
- Temporary
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Concession Manager at Tommy Hilfiger, Tunbridge Wells (Maternity Cover). Lead retail operations, manage sales performance, and mentor teams at Fenwick department store.
Role & Responsibilities
- Partner with the Area Manager to build business opportunities and achieve company standards including sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, wage and expense control, shrinkage, and profitability
- Identify opportunities and collaborate with others to grow the business and improve operational performance
- Foster a consistently positive store experience by treating all customers and staff members fairly and with respect
- Perform manager-on-duty functions including store opening and closing operations, and manage sales floor execution
- Ensure "door to floor" best practices and visual merchandising directives are executed to established standards across sales floor and back room
- Manage daily sales, payroll, controllable expenses, and company initiatives while aligning activities to meet business goals
- Analyze store-level reports and develop and implement action plans to improve results
- Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings
- Set challenging but attainable goals with emphasis on service quality, customer satisfaction, and financial performance
- Coordinate appropriate action plans while considering consequences and budget implications
- Communicate daily with staff regarding individual sales goals, key performance indicators, product sales information, and brand messaging to facilitate exceptional service delivery
- Assist with manpower planning, recruitment, interviewing, hiring, and orientation processes; recruit personnel with diverse perspectives and backgrounds
- Own employee training and development, ensuring proper orientation and comprehensive role training for all team members
- Provide ongoing training, coaching, and mentorship daily, weekly, and monthly with appropriate documentation
Qualifications
- Extensive experience connecting with consumers in a brand retail environment
- Proven experience in retail operations, budgeting, planning, sales management, and people leadership
- Demonstrated people management experience with ability to act with purpose in resolving conflict and disagreements
- Strong communication skills with proven ability to cultivate a sense of belonging among team members
- Demonstrated ability to collaborate effectively and recognize the contributions of others
- Courage and willingness to provide constructive feedback that drives positive behavioral change
- Ability to adapt quickly and work with pace in a dynamic retail environment
- Energetic presence on the shop floor with the ability to inspire trust and confidence
Skills
Experience
Extensive retail management experience, including demonstrated success in store operations, sales leadership, and team management within a brand-focused retail environment.
Education
Not specified
Workplace
This position is based in Tunbridge Wells, Kent, UK, within easy reach of London.
Benefits
Competitive and comprehensive benefits program designed to support associates both at home and at work (specific benefits not detailed in posting).
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Manager», «Boutique Manager», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.