- Location
- Kingston upon Thames England UK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
The Concession Manager leads the Tommy Hilfiger and Calvin Klein concession at Fenwick Kingston, driving retail excellence through operational oversight, sales performance, and team leadership. Responsible for achieving sales targets, managing budgets, executing visual merchandising standards, and fostering a positive customer experience whilst maintaining rigorous compliance with company standards.
Role & Responsibilities
- Partner with Area Manager to build business opportunities and achieve sales, wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, and profitability targets
- Identify opportunities and collaborate cross-functionally to improve business performance and customer experience
- Foster a positive, fair, and consistent store environment for both customers and staff
- Perform manager-on-duty functions including store opening/closing and sales floor management
- Ensure execution of visual merchandising directives and maintain best practices for sales floor and back room standards
- Analyze store-level reports and create action plans to drive improved results
- Lead weekly management meetings and participate in regional forums
- Set and communicate challenging but attainable goals emphasizing service quality, customer satisfaction, and financial performance
- Manage daily payroll, controllable expenses, and align activities to meet business objectives
- Recruit and hire store personnel with diverse perspectives, experiences, and backgrounds
- Own the training and development of all employees, ensuring proper orientation and role-specific competency
- Provide ongoing coaching and training to employees with appropriate documentation
Qualifications
- Extensive experience connecting with consumers in a brand retail environment
- Proven experience in retail operations, budgeting, planning, sales and people management
- Previous people management experience with the ability to resolve conflict and unproductive disagreements
- Effective communication skills with the ability to cultivate belonging and team unity
- Demonstrated ability to collaborate and recognize the contributions of others
- Courage in providing constructive feedback that promotes positive behavioral change
- Adaptability and pace in fast-moving retail environments
- Energetic presence on the shop floor with the ability to inspire trust and confidence
Skills
Experience
Extensive experience in connecting with consumers in a brand retailer environment is essential. Previous people management experience required. Demonstrated track record in retail operations, budgeting, planning, and sales management in a retail or luxury retail setting.
Education
Not specified
Workplace
The role is situated in Kingston upon Thames, England, UK — conveniently close to London.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Manager», «Brand Concession Lead», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.