Tommy Hilfiger Concession Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
Concession Manager – Tommy Hilfiger Dublin | PVH | Lead retail operations and drive sales in a premium brand environment.
Role & Responsibilities
- Partner with the Area Manager to achieve sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, expense control, shrinkage targets, and profitability goals
- Identify business growth opportunities and collaborate with stakeholders to enhance performance and drive revenue
- Foster a positive store environment by treating customers and team members with fairness and consistency
- Execute manager-on-duty functions including store opening and closing operations and sales floor supervision
- Ensure compliance with visual merchandising directives and maintain standards for sales floor and back room displays
- Manage daily sales, payroll, controllable expenses, and align activities to achieve business objectives
- Analyze store-level reports and develop targeted action plans to improve performance metrics
- Lead weekly management meetings and staff forums; participate in regional meetings and initiatives
- Establish challenging yet attainable goals with emphasis on service quality, customer satisfaction, and financial performance
- Communicate daily with staff regarding individual sales targets, key performance indicators, and product information
- Coordinate recruitment, interviewing, hiring, and onboarding of store personnel with diverse backgrounds and perspectives
- Own the training and development of all employees, ensuring proper company orientation and role-specific training
- Provide ongoing coaching and training documentation for staff on a daily, weekly, and monthly basis
Qualifications
- Minimum 6 years of progressive retail experience
- Minimum 2 years of store management experience in retail or service industries
- Demonstrated expertise in delivering exceptional customer service in a premium brand retail environment
- Proven experience in retail operations, budgeting, planning, sales management, and people leadership
- Strong communication skills with the ability to build and maintain relationships
- Team-oriented mindset with recognition for the contributions and achievements of others
- Ability to provide constructive feedback that drives positive behavioral change
- Strong interpersonal and conflict resolution skills
- Adaptability and comfort working in a fast-paced, evolving retail environment
- Energetic, authentic presence with demonstrated ability to engage effectively on the sales floor
Skills
Experience
Minimum 6 years of progressive retail experience required, with a minimum of 2 years in a store management role within the retail or service sector. Extensive background in premium brand retail with demonstrated success in driving sales performance, managing teams, and delivering premium customer experiences is essential.
Education
High school diploma or equivalent; tertiary education in business administration or retail management is advantageous.
Workplace
The successful candidate will be located in Dublin, Dublin, Ireland.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Operations Manager», «Brand Manager», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.