Tommy Hilfiger Concession Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Partner with the Area Manager to pursue business opportunities and achieve company standards and targets for sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Foster a positive store experience by treating customers and staff fairly and consistently.
• Perform manager-on-duty duties, overseeing store opening and closing and the sales floor.
• Ensure execution of door-to-floor best practices, visual merchandising directives, and sales-floor and back-room standards; review standards regularly for clear, consistent execution.
• Manage daily sales, payroll, controllable expenses, goals and company initiatives, aligning activities with business objectives.
• Analyse store-level reports and create action plans to improve results.
• Lead weekly management and other staff meetings, and participate in and contribute to regional meetings.
• Set challenging but attainable goals focused on service quality, customer satisfaction and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicate daily with staff about individual sales goals, key performance indicators, product sales and other information to support exceptional service and goal achievement.
• Assist with manpower planning, candidate identification, recruitment, interviewing, hiring and orientation; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Own employee training and development, ensuring all employees are properly oriented to the company and trained for their roles.
• Provide daily, weekly and monthly employee training and coaching, ensuring it is appropriately documented.

Qualifications

• Extensive experience connecting with consumers in a brand retailer.
• Experience in retail operations, budgeting, planning, sales and people management.
• Previous people-management experience, with the ability to resolve conflict and unproductive disagreements purposefully.
• Effective communication skills and the ability to cultivate belonging.
• Ability to collaborate, achieve shared goals, and recognise and celebrate others’ contributions and achievements.
• Confidence in giving feedback that promotes positive behavioural change.
• Ability to adapt quickly and work at pace.
• Energy and the ability to inspire trust, with a clear presence on the shop floor.

Skills

Benefits

Competitive and comprehensive benefits programme designed to provide protection, peace of mind and flexibility, supporting associates at home and at work.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.