Tommy Hilfiger Associate Store Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

The Associate Store Manager at Tommy Hilfiger is responsible for the overall performance of the retail store and assists the Store or General Manager with generating sales potential, recruiting and developing staff, maintaining visual store appearance, and controlling expenses and inventory shortages. This leadership position oversees all store activities in the absence of the Store Manager, managing customer service excellence, staff supervision, visual merchandising execution, and profitability across multiple store departments.

Role & Responsibilities

• Generate sales and profit while minimizing losses and ensuring the store maintains a visually distinctive and impeccably maintained appearance
• Identify and implement strategies and initiatives to achieve and exceed established business goals
• Oversee and maintain customer service standards to the highest possible level
• Communicate professionally and effectively with associates and all support services within the company, serving as the secondary liaison for corporate communications
• Represent the Tommy Hilfiger brand image through exemplary personal and professional appearance
• Take responsibility for productivity and profitability of the store, including sales growth, staffing outcomes, and inventory results
• Manage all controllable expenses, including the strategic allocation of payroll
• Hire, train, motivate, and supervise support management and sales staff with strong presentation and communication skills
• Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales, and career growth within the company
• Establish and maintain positive working relationships, demonstrating teamwork and treating staff professionally, respectfully, and courteously
• Effectively supervise the sales floor to ensure customer and associate awareness at all times
• Participate in and oversee the execution of all merchandising directives, updates, and markdowns in a timely and effective manner
• Analyze and react to business needs, identifying top sellers, slow sellers, and ensuring fulfillment of merchandising strategy
• Ensure brand consistency is upheld throughout the store and that merchandising standards are consistently met
• Maintain thorough knowledge of sales floor and stockroom organization and systems
• Manage store openings and closings
• Maintain highest levels of security and safety awareness within the store
• Follow the Inventory Shrinkage Improvement Program
• Create solid partnerships with mall, local community, and corporate partners to identify business opportunities that increase store traffic and sales

Qualifications

• Proven retail leadership experience in a fast-paced retail environment
• Demonstrated ability to drive sales performance and profitability
• Strong supervisory and team-building capabilities
• Excellent communication and interpersonal skills
• Ability to analyze business metrics and respond strategically
• Knowledge of visual merchandising standards and brand representation
• Proficiency in retail inventory management and loss prevention practices
• Capacity to multitask and prioritize effectively
• Emotional resilience and ability to work under pressure

Skills

Experience

Several years of progressive retail management experience, with demonstrated success in driving sales and building high-performing teams. Previous experience as a supervisory or assistant manager in a branded retail environment preferred.

Education

High school diploma or equivalent; some college coursework or retail management certification beneficial but not required.

Benefits

Medical insurance, vision insurance, dental insurance, life insurance, disability insurance, 401(k) with above-market contribution, company-paid holidays, paid time off, seasonal hours, flexible work schedules, childcare and elder care services through Care.com, pet care services, adoption preparation support, backup care reimbursement, education assistance including tuition reimbursement, associate discount on company outlets and e-commerce sites.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.