- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
PVH seeks a Full-Time Assistant Store Manager to lead operations and drive performance at the Tommy Hilfiger store in Homebush DFO, Sydney. The successful candidate will manage store KPIs including sales targets, budget performance, and shrinkage whilst supervising and motivating a retail team. This role demands strong people management capabilities, visual merchandising expertise, and a commitment to delivering exceptional customer service within a dynamic retail environment.
Role & Responsibilities
- Lead and mentor store team to achieve sales targets, wage budgets, and operational KPIs
- Manage key performance metrics including UPT (units per transaction), conversion rate, average transaction value, shrinkage, and mystery shop results
- Oversee stock management, inventory control, and visual merchandising standards to maximize sales and brand presentation
- Recruit, train, and develop team members whilst maintaining a positive and motivated workplace culture
- Identify and capitalize on growth opportunities within the store and local market
- Ensure impeccable grooming standards and brand alignment across the team and store environment
- Support the Store Manager in achieving business objectives and implementing company policies
Qualifications
- Previous supervisory or management experience in retail apparel or customer service sectors
- Demonstrated success in achieving sales targets and managing operational budgets
- Strong people management and team leadership capabilities
- Expertise in stock management and visual merchandising
- Excellent communication and interpersonal skills
Skills
Experience
Previous supervisory and/or management experience in the customer service or retail apparel industry is required. Candidates should demonstrate proven success in achieving KPIs including sales and wage budgets, UPT, conversion rate, average transaction value, shrinkage targets, and mystery shop evaluations.
Education
Secondary education or equivalent business qualification is expected; retail management certification or training is advantageous.
Workplace
This position is based in Sydney, New South Wales, Australia.
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Benefits
Competitive salary, clothing allowance, monthly bonus upon achieving targets, generous employee discounts across Calvin Klein, Tommy Hilfiger, and Van Heusen, recruitment referral bonus, access to Employee Assistance Program, corporate discount with Medibank, complimentary Headspace meditation app membership, annual flu shot voucher, paid parental leave as per company policy, and commitment to training, development, and career advancement opportunities.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Store Manager», «Assistant Manager - Retail», «Store Operations Manager», «Retail Management Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.