Tommy Hilfiger Assistant Store Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks an Assistant Store Manager for its temporary pop-up retail location in Plymouth. This leadership role demands operational excellence and motivational capability to drive sales, profitability, and customer experience within a dynamic retail environment. The successful candidate will lead store teams to deliver exceptional service, maintain visual merchandising standards, and collaborate across functions to maximize business performance during the pop-up period.

Role & Responsibilities

• Lead store teams to generate sales and profit while minimizing losses and creating exceptional customer experiences with impeccable store visual presentation
• Identify opportunities to grow the business and improve performance through cross-functional collaboration
• Maintain and enforce corporate visual merchandising directives and standards for both sales floor and back room operations
• Coordinate with the visual merchandising team to ensure clear communication and alignment between VM strategy and store execution
• Partner with store management to develop and execute business strategies aligned with company objectives
• Cultivate a culture of quality customer relationships and accountability; build repeat customer base through exemplary service delivery
• Conduct daily and weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory management
• Communicate sales drivers, issues, and priorities to the Store Manager; develop weekly visual presentation action plans
• Analyze store-level reports and create data-driven action plans to improve business results
• Support manpower planning, recruitment, interviewing, and hiring; recruit diverse talent with varied perspectives and backgrounds
• Work with Store Manager to develop succession planning for key positions
• Participate in weekly management and staff meetings
• Clearly communicate store and individual sales goals, performance expectations, and results to staff; provide constructive guidance for improvement
• Deliver exemplary customer journeys and achieve strong mystery shop results

Qualifications

• Minimum 4 years of progressive retail experience
• Minimum 2 years of store management experience in service or retail industry
• Effective communication skills with ability to build strong relationships
• Team player who recognizes and celebrates contributions and achievements of others
• Ability to give constructive feedback that promotes positive behavioral change
• Strong people management and conflict resolution skills
• Adaptability and ability to work with pace in a changing environment
• Energetic and authentic presence on the shop floor

Skills

Experience

Minimum 4 years of progressive retail experience with a minimum of 2 years in a store management role within service or retail sectors. Proven track record of leading retail teams to achieve sales targets, maintain operational standards, and deliver superior customer experiences.

Education

Secondary education or equivalent; retail management certification or equivalent practical experience preferred.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.