- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
PVH is seeking an Assistant Store Manager for its Tommy Hilfiger store at White City in London. The successful candidate will lead store teams to drive sales and profitability whilst maintaining exemplary customer experiences and visual standards. This role demands a results-oriented retail professional with a minimum of four years' progressive retail experience and two years of store management expertise, responsible for performance analysis, staff development, inventory management, and collaborative partnership with visual merchandising and senior management.
Role & Responsibilities
- Lead store teams to generate sales, profit, minimize losses, and deliver exceptional customer experiences while maintaining impeccable visual presentation and store standards
- Identify business growth opportunities and collaborate with colleagues to improve overall performance
- Maintain corporate visual merchandising directives and standards across sales floor and back room areas
- Partner with visual merchandising teams to ensure clear communication and alignment between VM strategies and store execution
- Collaborate with store management to capitalize on business opportunities and achieve company objectives
- Drive staff accountability in building lasting customer relationships through spirited, unparalleled service
- Conduct daily and weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory
- Communicate sales drivers and priorities to the Store Manager and develop visual presentation action plans
- Analyze store-level reports and create data-driven action plans to improve results
- Participate in manpower planning, recruitment interviewing, and hiring processes; build diverse teams with varied perspectives
- Develop bench strength for key positions in collaboration with Store Manager, including succession planning
- Participate in weekly management meetings and other staff forums
- Clearly communicate store and individual sales goals, performance expectations, and improvement guidance to staff
- Deliver exceptional customer journeys and achieve exemplary mystery shop results
Qualifications
- Minimum four years of progressive retail experience
- Minimum two years of store management experience in the service or retail industry
- Effective communication skills with ability to build relationships with ease
- Strong people management capabilities with conflict resolution expertise
- Demonstrated ability to provide constructive feedback promoting positive behavioral change
- Adaptability to change with ability to work at pace
- Energetic and authentic in-store presence
Skills
Experience
Minimum four years of progressive retail experience required. Minimum two years of demonstrated store management experience in the service or retail sector essential. Candidates should possess proven track record in leading teams, achieving sales targets, and maintaining operational excellence in a multi-brand retail environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Deputy Store Manager», «Retail Operations Lead», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.