Tommy Hilfiger Assistant Store Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks an Assistant Store Manager for its Livingston outlet location in the United Kingdom. This leadership role is responsible for directing store teams to drive sales, profitability, and customer experience whilst maintaining visual merchandising standards and operational excellence. The successful candidate will collaborate with store management to identify growth opportunities, oversee recruitment and staff development, and ensure brand presentation aligns with corporate directives.

Role & Responsibilities

• Lead store teams to generate sales, maximize profit, minimize losses, and deliver exceptional customer experiences while maintaining visual distinctiveness and immaculate store standards
• Identify opportunities to enhance business performance through collaborative strategy development with the store management team
• Maintain and enforce corporate visual merchandising directives and standards across sales floor and back-of-house areas
• Coordinate with visual merchandising teams to ensure alignment and clear communication between VM strategies and store-level execution
• Conduct daily and weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory status
• Communicate performance insights and priorities to the Store Manager, developing strategies to maximize business results and creating weekly visual presentation action plans
• Analyze store-level reports and develop actionable improvement plans to enhance financial and operational results
• Participate in manpower planning, staff recruitment, interviewing, and hiring; build a diverse team with varied perspectives and experiences
• Mentor staff and develop bench strength for key positions, including identifying and preparing successor candidates
• Attend weekly management meetings and staff briefings to align on objectives and performance expectations
• Communicate store and individual sales goals, performance targets, and improvement guidance to team members
• Ensure consistent, exemplary customer journeys and achieve high mystery shopper evaluation scores
• Foster accountability among staff for building repeat customer relationships through exceptional service delivery

Qualifications

• Minimum 4 years of progressive retail experience
• Minimum 2 years of store management experience in service or retail environments
• Effective communication skills with the ability to build relationships effortlessly
• Strong people management capabilities with demonstrated conflict resolution and behavioral coaching abilities
• Proven ability to adapt quickly to change and maintain pace in evolving business environments
• Energetic and authentic leadership presence on the sales floor
• Team player who recognizes and celebrates team contributions and achievements
• Confidence in delivering constructive feedback that drives positive behavioral change

Skills

Experience

Minimum 4 years of progressive retail experience, with at least 2 years in a store management capacity within the service or retail sector.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.