Tommy Hilfiger Assistant Store Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Lead store teams to generate sales and profit, minimize losses, deliver an excellent customer experience, and maintain a distinctive, impeccable store environment.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards across the sales floor and back room.
• Partner with the visual merchandising team to ensure clear communication and understanding between visual merchandising and store teams.
• Work with the store management team to develop business opportunities and achieve company standards and objectives.
• Promote strong relationships with internal and external customers; hold staff accountable for building repeat customer relationships through spirited, exceptional service.
• Conduct daily and weekly store walkthroughs to evaluate product performance, pricing, staff service levels, and inventory levels.
• Keep the Store Manager informed about sales drivers, issues, and priorities; develop strategies to maximize business and ensure weekly visual presentation action plans are in place.
• Analyze store-level reports and create action plans to improve results.
• Assist with workforce planning and the identification, recruitment, interviewing, and hiring of store personnel, seeking a broad range of perspectives, experiences, and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including potential successors.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate store and individual sales goals, key performance expectations, sales results, and guidance on improving performance to staff.
• Deliver an excellent customer journey and achieve exemplary mystery-shop results.

Qualifications

• Previous supervisory or specialist experience within a premium or luxury brand.
• Previous people management experience, including the ability to resolve conflict and unproductive disagreements.
• Effective communication skills and the ability to cultivate belonging.
• Ability to collaborate and recognize and celebrate others’ contributions and achievements.
• Confidence in giving feedback that promotes positive behavioral change.
• Ability to adapt quickly and work at pace.
• Energetic presence on the shop floor and the ability to inspire trust.
• A can-do approach and sound decision-making to find in-store solutions.

Skills

Benefits

A competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility, supporting associates at home and at work.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.