Tommy Hilfiger Assistant Store Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Welcome and engage customers while providing real-time coaching to the sales team to enhance service delivery and product knowledge
• Develop comprehensive product knowledge and stay current with promotional offerings to articulate value propositions and strengthen customer loyalty
• Partner with the Store Manager to uphold service standards and brand image consistency across all customer interactions
• Execute merchandising strategies and leverage sales indicators to guide on-the-ground decision-making and optimize store performance
• Oversee inventory procedures, conduct regular stock audits, and implement loss prevention protocols to protect company assets
• Create scheduling aligned with operational needs while monitoring expenses, labor costs, and stock levels to ensure fiscal responsibility
• Participate in talent recruitment, onboarding, and succession planning while contributing to performance management decisions
• Coach, mentor, and recognize team members to foster professional development and sustained performance excellence
• Champion brand professionalism, inclusivity, and continuous improvement initiatives across all store operations
• Gather and communicate customer feedback, market trends, and improvement opportunities to inform strategic planning

Qualifications

• Minimum three years of management experience in retail operations
• Proven ability to lead and develop high-performing teams
• Strong interpersonal and communication skills with capacity to build trust with team members
• Demonstrated coaching and mentoring capabilities for colleagues and new team members
• Ability to prioritize effectively during peak trading periods and manage competing demands
• Exemplary reliability in meeting commitments and adhering to deadlines
• Brand ambassador mindset with embodiment of expected professional behaviors and values

Skills

Experience

Minimum three years of management experience within retail operations, with demonstrated success leading teams, driving sales performance, and maintaining operational excellence. Experience in apparel or branded retail preferred.

Education

Secondary education minimum; retail management certification or formal management training preferred.

Workplace

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.