- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
PVH is seeking an Assistant Store Manager to lead retail operations at the Tommy Hilfiger store in Birkenhead Point, Drummoyne. The successful candidate will supervise store teams, drive sales performance, manage inventory and visual merchandising, and foster an inclusive work environment while achieving key performance indicators across sales, wage management, and shrinkage control.
Role & Responsibilities
- Lead and supervise store team to deliver exceptional customer service and drive retail sales performance
- Achieve key performance indicators including sales targets, wage budgets, UPT, conversion rate, average transaction value, and shrinkage management
- Recruit, mentor, and motivate team members while fostering an inclusive and positive work environment
- Manage stock levels, inventory control, and visual merchandising standards to maximize in-store presentation and product visibility
- Monitor and respond to mystery shop feedback and customer service metrics to maintain brand standards
- Identify growth opportunities and implement strategies to drive business development and profitability
- Oversee daily store operations, opening and closing procedures, and cash handling compliance
Qualifications
- Previous supervisory or management experience in customer service or retail apparel
- Demonstrated ability to achieve KPIs in sales, wage budgets, UPT, conversion rates, average transaction values, and shrinkage
- Excellent communication skills with strong people management capabilities
- Proven ability to recruit, mentor, and motivate retail teams
- Strong attention to detail with expertise in stock management and visual merchandising
- Impeccable grooming and personal presentation standards
Skills
Experience
Previous supervisory and/or management experience in the customer service or retail apparel industry is required. Applicants should demonstrate proven experience in achieving KPIs across multiple dimensions including sales, wage management, units per transaction, conversion rates, and inventory control. Practical experience with stock management, visual merchandising, and mystery shop evaluation is essential.
Education
Not explicitly stated; secondary education is standard for retail management roles in Australia
Workplace
The role is situated in Sydney, New South Wales, Australia.
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Benefits
Competitive salary, clothing allowance, monthly bonus on achieving targets, generous employee discounts on all PVH brands (Calvin Klein, Tommy Hilfiger, Van Heusen), recruitment referral bonus, access to Employee Assistance Program, free membership to Headspace meditation app, annual flu shot voucher, paid parental leave as per company policy, and training and development opportunities.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Associate Store Manager», «Deputy Store Manager», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.