- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 31, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Tom Ford seeks a Sales Operations Manager in New York to execute recurring reporting, purchase order tracking, planning, data maintenance and cross-functional follow-up for sales and account teams. The role supports retail and inventory planning, new product launches, budgeting and forecast alignment, while the Director of Sales Operations retains strategic decisions, approvals and final recommendations. Full-time, regular position.
Role & Responsibilities
- Prepare, validate and deliver recurring sales, inventory, forecast and business-management reports; maintain purchase order logs, planning templates, process documentation, calendars and source data; and reconcile routine discrepancies to produce accurate, timely, decision-ready outputs.
- Coordinate systems setup, timelines, materials and recurring submissions for new store openings, seasonal account plans, and weekly, monthly and quarterly estimate reviews.
- Support Director-led business, inventory and account decisions by updating analyses using approved assumptions, preparing options, coordinating phase-ins, phase-outs, promotions and returns, and executing approved actions; the Director retains ownership of strategic interpretation, final recommendations and leadership communications.
- Prepare and maintain launch forecasting workbooks and launch memos for new product launches, covering retailer plans, forecasts, timing, allocations, in-store support and execution requirements.
- Validate retailer data, benchmarks and approved assumptions; identify missing inputs or inconsistencies and escalate unresolved issues.
- Support Director-led launch decisions and scenario evaluation; the Director owns complex forecast judgments, allocation trade-offs, approvals and final cross-functional alignment.
- Manage planning templates, timelines, data collection and input consolidation for annual budgets and long-range plans.
- Identify gaps, inconsistencies and data issues, escalating matters requiring business judgment or cross-functional resolution.
- Support the Director in developing recommendations and leadership materials; the Director owns strategic assumptions, target setting, investment choices and final plan alignment.
- Collect, validate and organize inputs from Account Leads, Planners and cross-functional partners for consensus and integrated business planning (IBP) reviews.
- Prepare analyses and flag exceptions for escalation; the Director owns forecast strategy, trade-off decisions, senior-level alignment and final recommendations.
Qualifications
- At least 5 years of experience in sales operations, retail or inventory planning, account management, finance or a related commercial function.
- Experience preparing retail, shipment, inventory and financial reports in a multi-account or brand environment.
- Advanced Excel skills and proficiency in PowerPoint and Word; retail planning or data-tool experience preferred.
- Strong organization, communication and follow-through, with the ability to manage recurring deliverables and changing priorities.
- Strong execution, data accuracy and attention to detail.
- Advanced Excel, reporting and data-management capability.
- Organized management of recurring deadlines and processes.
- Clear communication, follow-through and issue escalation.
- Ability to independently resolve routine operational issues.
- Sound judgment in identifying matters requiring Director input.
Skills
Experience
5+ years in sales operations, retail or inventory planning, account management, finance or a related commercial function.
Workplace
This position is based in New York City, New York, USA.
Explore jobs in the USA.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Operations Lead», «Commercial Operations Manager», «Sales Planning Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.