Tom Ford Fragrance Specialist Counter Lead
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Tom Ford Beauty Fragrance Specialist Counter Lead position at Glasgow Fort. Part-time retail supervisory role with Estée Lauder Companies.
Role & Responsibilities
- Drive sales turnover and market share through consistent consumer-focused engagement
- Maintain and project a credible, professional brand image to internal and external consumers
- Maximize sales through expert product consultation, exceptional service delivery, and adherence to retail standards
- Understand and track daily and weekly targets, leveraging all sales avenues including events, omnichannel, and digital channels
- Monitor competitor activities and identify missed market opportunities
- Utilize social media strategically to drive business growth while protecting and enhancing brand equity
- Execute the brand strategy and local marketing initiatives in alignment with retailer activity
- Lead exceptional service delivery by establishing measures to continuously improve service levels and create a zero-complaint, surprise-and-delight culture
- Act as a brand ambassador, ensuring brand values are consistently represented and brought to life
- Manage all refunds and consumer complaints according to company guidelines, consulting with area management as appropriate
- Maintain up-to-date product knowledge through digital tools to ensure industry-leading consumer experience
- Develop and execute consumer recruitment and retention strategies to build a loyal customer base
- Plan and ensure delivery of excellent retail standards including product displays, housekeeping, messaging, and pricing
- Review retail standards daily and maintain them to required specifications
- Ensure timely completion of deliveries, stock movements, and associated administration within company timeframes
- Implement all auditable processes and administration according to company guidelines and address corrective actions
- Fulfill all information requests accurately and within established deadlines
- Minimize stock loss by correctly implementing and following company security policies and procedures
- Create and maintain a safe working environment by adhering to all company and retailer policies
- Manage daily replenishment and take appropriate action based on commercial reports
- Plan and deliver visual merchandising layouts according to guidelines and timescales
- Identify stock package issues and take corrective action, escalating to area management when necessary
- Manage all promotions and discounts in compliance with company guidelines
- Identify product trends and suggest improvements to enhance product performance
Qualifications
- Proven experience in a fast-paced retail and/or consumer-facing environment
- Strong commercial understanding and industry awareness
- Effective communication, organization, and prioritization skills
- Ability to drive self-development
- Demonstrated commitment to brand representation and consumer-centric approach
Skills
Experience
Proven experience in a fast-paced retail and/or consumer-facing environment is required. Candidates should demonstrate a strong track record of driving sales, delivering exceptional consumer service, and managing retail operations. Prior experience in beauty retail, fragrance, or luxury goods is advantageous.
Education
No specific educational qualifications are detailed in the source material; industry-standard retail or beauty certifications are advantageous.
Workplace
The successful candidate will be located in Glasgow, Scotland, UK.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance Counter Supervisor», «Fragrance Sales Lead», «Beauty Counter Manager», «Fragrance Brand Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.