Tom Ford Fragrance Counter Lead

About Tom Ford

Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.

The Fragrance Counter Lead supports Tom Ford in driving sales and market share through consumer-focused service, brand representation and strong retail standards. The role leads local marketing, events, consumer recruitment and retention, counter operations, visual merchandising, stock control, and commercial performance.

Role & Responsibilities

• Support Tom Ford in driving sales turnover and market share while maintaining a consumer-focused approach.
• Represent a credible and professional brand image to internal and external consumers.
• Maximise sales through selling, excellent service and strong retail standards.
• Improve efficiency by following store, brand and company procedures and guidelines.
• Understand daily and weekly targets, and remain aware of additional sales opportunities, including events, omnichannel and digital channels.
• Keep up to date with competitor activity and missed opportunities; use social media effectively to drive the business and protect and enhance the brand image.
• Deliver the brand strategy and an effective local plan; plan and implement local marketing and events initiatives aligned with retailer activity.
• Continuously improve service levels, promote a zero-consumer-complaints mindset and create a surprise-and-delight culture.
• Act as a brand ambassador, bringing brand values to life.
• Manage refunds and complaints in line with company guidelines and reach mutually satisfactory outcomes, consulting the Area Manager where appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver consumer recruitment and retention strategies to grow a loyal consumer base.
• Maintain current product knowledge to provide an industry-leading experience and meet consumer needs.
• Plan and maintain excellent standards for product presentation, housekeeping, displays, messaging and pricing; review retail standards daily.
• Complete deliveries, stock movements and associated administration within agreed company timeframes.
• Complete auditable processes and administration in line with company guidelines, taking corrective action in areas of risk.
• Fulfil information requests accurately and within deadlines.
• Minimise stock loss by correctly implementing and following company security policies and procedures.
• Maintain a safe working environment for consumers in accordance with company and retailer policies and procedures.
• Ensure health and safety responsibilities and operational activities achieve at least an 'Acceptable' overall audit grading.
• Manage daily replenishment and take appropriate action where necessary.
• Use commercial reports to maximise sales performance and inform commercial decisions.
• Plan and deliver visual merchandising layouts in line with guidelines and agreed timescales.
• Identify stock package issues, take corrective action and inform the Area Manager when issues are outside direct control.
• Manage promotions and discounts in line with company guidelines.
• Identify trends and make recommendations to improve product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Skills

Workplace

Culture

Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.