Tom Ford Counter Manager
- Location
- PretoriaGautengSouth Africa
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Counter Manager at Tom Ford and Jo Malone London, Pretoria. Lead retail team, drive sales, and build customer relationships in prestige beauty.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to exceed sales, customer service, and operational targets
- Develop and execute agile business plans focused on strategic customer targeting and retention
- Manage store financial performance, including budgeting and resource allocation
- Plan and execute impactful in-store events and customer engagement initiatives
- Build and maintain strong customer relationships through exceptional service delivery
- Recruit and onboard new team members while fostering a high-performing culture
- Monitor and analyze consumer insights to inform merchandising and promotional strategies
- Ensure compliance with company policies, brand standards, and operational procedures
- Maintain detailed records and reporting on sales metrics and key performance indicators
Qualifications
- Proven retail sales experience with demonstrable success achieving targets
- Team leadership experience with evidence of coaching and staff development
- Strategic planning and execution capabilities, with financial acumen
- Exceptional verbal and written communication skills
- Outstanding interpersonal and customer service abilities
- High attention to detail and strong organizational abilities
- Proficiency with Microsoft Excel and computerized retail systems
- Ability to work autonomously while contributing effectively to team objectives
Skills
Experience
Minimum 2–3 years of retail management experience in a luxury or prestige beauty environment, with demonstrated success leading teams and achieving sales objectives. Prior experience in point-of-sale management or counter supervision is essential.
Education
Secondary education (high school diploma or equivalent) required; tertiary qualifications in business management or retail operations are advantageous but not mandatory.
Workplace
This position is based in Pretoria, Gauteng, South Africa.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Counter Lead», «Point of Sale Manager», «Beauty Counter Supervisor», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.