Tom Ford Counter Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 25, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Counter Manager – Le Labo Boutique, Mallorca. Lead a luxury fragrance retail team, drive sales, and manage store operations for an opening boutique.
Role & Responsibilities
- Oversee the implementation of all customer service initiatives and resolve any emerging issues promptly
- Supervise and monitor the performance of the entire point-of-sale team against established metrics
- Develop and maintain strong client relationships while ensuring optimal execution of digital marketing campaigns
- Deliver exceptional customer service that drives the commercial plan and generates sustained sales growth
- Track performance against KPIs and establish action plans to achieve sales and operational targets
- Support the selection, training, and motivation of team members while fostering a proactive and collaborative work environment
- Serve as a brand ambassador, embodying the values and aesthetic of Le Labo
- Train and develop the team to maximize individual capabilities and competencies in alignment with personal and store objectives
- Identify strategic partnerships and commercial opportunities to maximize promotional effectiveness
- Ensure seamless communication and relationships with both staff and brand stakeholders
- Maintain optimal point-of-sale operations and ensure full compliance with applicable regulations
- Provide administrative support and maintain visual merchandising standards in accordance with brand guidelines
Qualifications
- Minimum 2–3 years of team leadership experience demonstrating measurable value to the brand
- Genuine understanding and commitment to brand values and heritage
- Proactive, results-oriented mindset with the ability to manage multiple concurrent projects
- Practical, solution-focused approach with confidence in proposing innovative ideas
- Ability to thrive in a fast-paced, dynamic environment
- Knowledge of or demonstrated interest in the cosmetics and fragrance industry
- Spanish at intermediate-advanced level; English at intermediate-advanced level
Skills
Experience
Minimum 2–3 years of proven leadership experience managing retail teams. Prior experience in the cosmetics or fragrance sector is highly valued. Demonstrated success in driving sales growth and customer satisfaction in a luxury retail environment is essential.
Workplace
The successful candidate will be located in Palma de Mallorca, Balearic Islands, Spain.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Point of Sale Manager», «Sales Team Lead», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.