Tom Ford Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Tom Ford Counter Manager role at Myer Highpoint, Melbourne – lead luxury beauty operations and drive sales performance.
Role & Responsibilities
- Lead counter operations and create an elevated, personalized in-store environment delivering world-class luxury experiences
- Drive strong commercial results and achieve sales targets and KPI performance
- Deliver expert product consultation and tailored recommendations to clients
- Drive in-store services and client experiences through consultations and service rituals
- Build client loyalty and maximize retail performance in line with Tom Ford brand standards
- Leverage clienteling strategies to strengthen engagement and build repeat business
- Manage retail operations including POS systems, stock management, and reporting
- Build and maintain strong relationships with customers and store stakeholders
- Represent Tom Ford's commitment to craftsmanship, attention to detail, and modern luxury
Qualifications
- Proven experience in a Counter Manager or retail leadership role, ideally within prestige or luxury beauty
- Demonstrated ability to consistently achieve sales targets and KPI performance
- Strong commercial mindset with ability to drive results and grow the business
- Capability in clienteling and building repeat business
- Experience delivering high-touch, premium customer service
- Solid understanding of retail operations including POS systems, stock management, and reporting
- Strong communication and relationship-building skills
- Professional presentation aligned with luxury brand standards
- Luxury fragrance experience highly regarded
- Full working rights in Australia
Skills
Experience
Proven experience in a Counter Manager or retail leadership role within prestige or luxury beauty, with demonstrated success in achieving sales targets and KPI performance in high-end retail environments.
Education
Not specified; secondary education or equivalent presumed.
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Prestige Beauty Counter Manager», «Luxury Beauty Counter Lead», «Fragrance Counter Manager», «Point-of-Sale Manager», «Beauty Counter Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.