Tom Ford Counter Manager
- Location
- MaribyrnongVictoriaAustralia
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Tom Ford Counter Manager role at Myer Highpoint, Estée Lauder Companies. Lead luxury beauty operations and drive commercial performance.
Role & Responsibilities
- Lead and manage all counter operations, delivering consistent luxury brand standards and exceptional client experiences
- Drive commercial performance against sales targets and key performance indicators
- Develop and execute in-store strategies to maximize retail performance and client engagement
- Deliver expert product consultation and personalized recommendations across fragrance, makeup, and skincare
- Leverage clienteling and service rituals to build repeat business and strengthen client loyalty
- Manage counter team, fostering a culture of excellence and professional presentation
- Oversee retail operations including point-of-sale systems, stock management, and performance reporting
- Build and maintain collaborative relationships with store stakeholders and department management
Qualifications
- Proven experience in a Counter Manager or retail leadership role, ideally within prestige or luxury beauty
- Demonstrated ability to consistently achieve sales targets and KPI performance
- Strong commercial mindset with proven ability to drive results and grow business
- Experience delivering high-touch, premium customer service
- Capability in clienteling and building repeat business
- Solid understanding of retail operations including POS systems, stock management, and reporting
- Strong communication and relationship-building skills with customers and store stakeholders
- Professional presentation aligned with luxury brand standards
- Luxury fragrance experience highly regarded
- Full working rights in Australia
Skills
Experience
Proven experience in a Counter Manager or retail leadership role within prestige or luxury beauty, with demonstrated success in consistently achieving sales targets and building strong client relationships.
Education
No specific education requirements stated; retail or luxury beauty industry certifications may be advantageous.
Workplace
The role is situated in Maribyrnong, Victoria, Australia — conveniently close to Melbourne.
Benefits
Industry-leading training and development program enabling deep product knowledge and service excellence.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Prestige Beauty Manager», «Luxury Retail Manager», «Brand Counter Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.