- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 1, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Tom Ford seeks a Counter Manager at Heathrow Airport Terminal 5 to lead, coach and develop Sales Associates while delivering sales, customer-service and operational targets. The role owns customer recruitment and retention, business planning, in-store events and team performance; it is full-time at 37.5 hours per week.
Role & Responsibilities
- Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
- Coach team members to reach their full potential.
- Manage business planning, consumer insights, event management, customer relationship management and front-line marketing.
Qualifications
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards.
- Pursues goals beyond what is required or expected.
- Recognises others’ development needs and strengthens their abilities.
- Anticipates, recognises and meets customers’ needs.
- Handles difficult and tense customer-service situations with diplomacy and tact.
- Guides others’ performance while holding them accountable.
- Cultivates and maintains extensive informal networks.
- Models team qualities such as respect, helpfulness and cooperation.
- High attention to detail and strong organisational skills.
- Ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Experience level dependent on business and store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system, including email and Microsoft Excel.
Skills
Experience
Retail sales experience; experience level dependent on business and store size.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Counter Supervisor», «Beauty Retail Team Manager», «Counter Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.