Tom Ford Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Tom Ford Counter Manager at M&S Liverpool | Estée Lauder. Lead a beauty sales team, manage P&L, drive customer loyalty.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
- Create and execute an agile business plan with strategic customer targeting and retention initiatives
- Plan and deliver impactful in-store events and promotional activities
- Manage comprehensive customer relationship management programs to build brand loyalty
- Recruit and retain customers through exceptional service and strategic engagement
- Oversee daily counter operations and inventory management
- Monitor financial performance and manage budget allocation for the counter
- Foster a high-performing, accountable team culture aligned with brand values
Qualifications
- Proven leadership and team management experience in a retail environment
- Demonstrated success in business planning and strategic execution
- Strong financial acumen with ability to develop and manage budgets
- Excellent verbal and written communication skills with strong interpersonal abilities
- Superior customer service expertise and proven ability to influence client relationships
- High attention to detail and strong organizational capabilities
- Working knowledge of computerized systems, email, and Microsoft Excel
- Ability to work both autonomously and collaboratively within a team structure
Skills
Experience
Experience in retail sales and team leadership, with proven success in a fast-paced point-of-sale environment. Demonstrated track record of strategic planning and execution, with exposure to business management at a scale appropriate to store or counter size.
Education
No specific formal education requirement stated; retail management experience prioritized over academic credentials.
Workplace
The successful candidate will be located in Liverpool, England, UK.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Team Lead», «Retail Manager», «Point of Sale Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.