Tom Ford Assistant Manager Counter Lead
- Location
- ManchesterEnglandUK
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Assistant Manager Counter Lead at Estée Lauder (Tom Ford) in Manchester. Full-time, 37.5 hours per week. Drive luxury beauty sales and deliver brand excellence.
Role & Responsibilities
- Drive sales turnover and market share through consumer-focused strategies and omnichannel engagement
- Maintain professional brand representation to all internal and external customers whilst reflecting brand values
- Maximise sales performance by executing selling techniques and retail standards to industry-leading levels
- Deliver brand strategy locally, ensuring alignment with retailer activities and corporate guidelines
- Manage daily stock replenishment, visual merchandising execution, and pricing protocols
- Plan and implement local marketing and event initiatives to support business objectives
- Build and maintain a loyal consumer base through recruitment and retention strategies
- Oversee refunds and complaints management in line with company procedures
- Ensure health, safety, and security protocols are adhered to, maintaining 'Acceptable' audit grades minimum
- Monitor competitor activities and identify market trends to enhance product performance
- Leverage social media and digital tools to promote brand messaging and drive engagement
- Review and maintain retail standards daily including product presentation, housekeeping, and displays
- Administer deliveries, stock movements, and associated paperwork within company timeframes
Qualifications
- Proven experience in fast-paced retail or consumer-facing environments
- Commercial understanding and awareness of industry dynamics
- Strong communication, organisation and prioritisation capabilities
- Demonstrated ability to drive self-development and personal growth
- Proficiency with digital tools and retail management systems
Skills
Experience
Demonstrated experience working in fast-paced retail or consumer-facing environments with proven ability to drive sales and maintain service excellence. Commercial awareness and understanding of industry best practices required.
Education
No formal education requirement specified; retail qualifications or customer service certifications are advantageous.
Workplace
The successful candidate will be located in Manchester, England, UK.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Assistant Sales Manager», «Beauty Counter Supervisor», «Retail Department Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.