- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 25, 2026
About Tom Ford
Tom Ford stands as a modern icon of luxury, renowned for its cinematic glamour, impeccable tailoring, and uncompromising vision across fashion, beauty, eyewear, and accessories. As an employer, the house offers a refined, high-performance environment where creativity, commercial intelligence, and exacting standards converge. Employees are invited to contribute to a brand defined by sensual elegance, disciplined execution, and a distinctive global identity. With opportunities spanning design, retail, marketing, product development, and corporate functions, Tom Ford attracts professionals who value excellence, sophistication, and cultural relevance, while seeking to shape the future of contemporary luxury with confidence and precision.
Estée Lauder Companies seeks a dynamic Assistant Business Manager to lead and develop a high-performing team across multiple locations, with primary responsibility for the Tom Ford fragrance counter at Harrods Knightsbridge. The role combines first-line management oversight, strategic business planning, customer relationship management, and event execution to drive sales, customer service excellence, and operational performance. This position offers exposure to business planning, consumer insights, and front-line marketing—career-building experience for advancement within the prestige beauty sector.
Role & Responsibilities
- Lead, coach, and mentor a large team of Sales Specialists to achieve all sales, customer service, and operational targets
- Support the Business Manager in developing and executing agile business plans across 3 locations, with focus on the Harrods Knightsbridge flagship counter
- Recruit and retain customers through strategic targeting, in-store events, and exceptional customer relationship management
- Provide inspirational, authentic, and personalized customer service; build meaningful customer relationships
- Oversee retail operations including inventory management, cash reconciliation, and point-of-sale administration
- Manage team scheduling and ensure flexible availability across days, evenings, weekends, and special events
- Execute business development initiatives, consumer engagement strategies, and promotional activities
Qualifications
- Proven supervisory and team leadership experience gained in a fast-paced retail environment
- Demonstrated track record of coaching and mentoring others to achieve sales and customer service targets
- Experience managing a large retail team
- Retail operations expertise including inventory management and cash reconciliation
- Previous experience with retail point-of-sale software
- Experience in the fragrance or beauty industry preferred
- Proficiency in Microsoft Office
- Ability to work flexible retail hours including days, nights, weekends, and special events
- Legal right to live and work in the United Kingdom
Skills
Experience
Proven supervisory and operational experience in a fast-paced luxury or prestige beauty retail environment, with evidence of successfully coaching and developing sales teams. Experience in fragrance or beauty retail is desirable. Background in managing multiple locations or large teams preferred.
Education
Secondary education or equivalent. Retail management or beauty industry certification preferred but not required.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tom Ford fosters a polished, high-performance culture shaped by bold creativity, meticulous craftsmanship, and an uncompromising eye for detail. As an employer, the brand values confidence, discretion, and collaboration, offering an environment where teams contribute to a sophisticated vision of modern luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tom Ford, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Sales Operations Manager», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.